50 Top Tips for Effective Telephone Communication

The telephone is one of the key communication tools for business, but because we all use it every day, there is a temptation to forget how important it is to approach every call with care and thought.has been produced in conjunction with our videoMaking Every Call Countand is intended as an aide mémoire to support the learning illustrated in the video, as well as providing additional information to remind you of good practice.
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ContentsA word about copyright

Introduction

1. Positive Telephone behaviours
2. Taking inbound calls
3. Transferring calls
4. Dealing with difficult calls
5. Making outbound calls
6. Using a mobile phone
7. Leaving a message
8. Using a speakerphone

Templates
1. Action plan
2. Taking messages
3. Logging inbound calls
4. Planning an outbound call
5. Dealing with difficult calls - anaide mémoire