8D Problem Solving
Short course
Inhouse
Description
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Type
Short course
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Methodology
Inhouse
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Duration
1 Day
This course will provide delegates with the information required to complete an 8D Problem Solving Process for the automotive customers. During the programme delegates will learn the 8D process and practise the steps on case study examples.
Reviews
Course programme
Course Content
Introduction to Problem Solving
- Why do we need a formal process?
- The 8D process
The Team Approach
- Forming an effective team
Describing the Problem
- Setting SMART objectives
- Problem description analysis
- Cause and effect and process charting
- 5 Why analysis
Interim Containment Actions
- Developing and verifying robust containment actions
- Choosing an interim containment action
Identify and Verify Root Cause
- Root cause problem solving
- Additional techniques: tally charts, Pareto analysis, histograms, scatter diagrams, brainstorming techniques
Choosing and Verifying Permanent Corrective Action
- Review of idea generation techniques
- Analogy techniques, functional analysis, lateral thinking
Plan and Implement the PCA
- Techniques for successful implementation
Prevent Recurrence
- Capturing lessons learnt
Congratulate the Team
- Closing problem solving projects
8D Problem Solving