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Achieving Satisfied Customers

in Robertson Training (Scotland)

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1 Day

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Course objectives:

This course will help people be much more successful much more of the time when dealing with customers.

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Course details

Type Course Duration 1 Day
Method / place Contact course provider Inhouse / Classes
Course objectives This course will help people be much more successful much more of the time when dealing with customers.
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Course programme

Achieving Satisfied Customers
Achieving Satisfied Customers

Introduction

Providing Customer Satisfaction is the key to any successful business. We can see that customers are becoming far more assertive and demanding therefore the skills of our people need to be that much better too.

This course will help people be much more successful much more of the time when dealing with customers.

Course objectives
By the end of the event you will be able to:

  • State why customer satisfaction is important
  • Describe the key elements of customer satisfaction
  • Apply the 7steps to help customers in practical situations
  • Prepare a personal plan for your own approach to helping your customers.

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    On Robertson Training

    Provider description
    Welcome to Robertson Training - the business and management training company proven to be much more effective than traditional methods. Based in Bannockburn, central Scotland, we operate across the UK and mainland Europe, helping people.

    We help customers from audiences as diverse as Clinical Scientists to teenage school pupils. That's because our approach is one that centres on the learners not us. We use a facilitative style with lots of activities all orchestrated to make sure people learn . . .and remember.

    We offer training consultancy, courses, CIPD certificate qualifications, team events, one to one coaching and speaking engagements.

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