Only £19 for Emagister users - NUS Card Eligible

Admin, Secretarial & PA Diploma – Accredited

New Skills Academy
Special Emagister price

£299 £19
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Important information

  • Course
  • Beginner
  • Online
  • 15 hours of study
  • Duration:
  • When:
  • Online campus
  • Support service
  • Personal tutor

Are you just entering the field or have you been working as an administrative assistant for years? Do you want to boost your professional career by gaining insight, skills and knowledge of this busy field? New Skills Academy offers a PA Diploma, which is completely online and covers 21 modules in 15 hours.

The information contained in those 21 modules is meant to push your career forward and to improve performance as an administrative assistant or PA. Within these 21 modules, many topics are covered, such as time management, PA software, customer care or diary management. You will learn all these new skills and develop even more, which will fit your professional profile.

Regarding time and structure, this online course is 100% tailored as you can set your own pace and make the best out of this customisation. This personalised course is suitable and appropriate to be combined with your busy lifestyle and your full time work. On completion of the course you will have to answer a multiple choice test and if passes, you will be able to download and print your own certificate.

Remember that New Skills Academy has been given the IVCAS accreditation!

Important information

Price for Emagister users: We are offering a special discount price for Emagister users only - Making our course/diploma only £19 instead of £299. Your code will be emailed to


Where and when

Starts Location Timetable

Frequent Asked Questions

· What are the objectives of this course?

The Admin & PA Diploma will provide you with a host of skills and knowledge you will be able to use on a daily basis. There are a number of benefits to completing the Admin & PA Diploma. You will: -learn how to be effective and productive. -improve your time management skills. -set your own pace of study. -be able to learn your modules from anywhere at any time. -download and print your certificate.

· Who is it intended for?

No entry requirements are needed in order to finish this course. With just your desire to learn, we will help you to improve your skills and knowledge and succeed in your chosen career moving forward.

· Qualification

CPD - Admin Diploma


Ashleigh B.
What I would highlight I think the Admin and PA Diploma course is absolutely terrific. It gives candidates the chance to develop their skills in the PA and Administration field along with gaining some valuable personal skills along the way. It has given me the boost that I needed to be considered for different job roles in the Administration field and without this my CV would not look as good to potential employers. Giving people the chance to succeed at something they really want to be a part of makes this course brilliant in every way. The layout of each module is set out superbly!

What could be improved Nothing.

Would you recommend this course? Yes.
Did this opinion help you? Yes (0)
Natasha B.
What I would highlight This course has been such a great help in my new career path as a PA. When I was job hunting before, I was having no luck, however now I have interested daily for PA roles all because of my new qualification. Easy to use at my own pace. Thanks!

What could be improved Nothing.

Would you recommend this course? Yes.
Did this opinion help you? Yes (0)

What you'll learn on the course

Confidence Training
Ms Word
Ms PowerPoint
MS Excel
IT Management
Microsoft Word
Customer Care
Communication Training
Administration Assistant

Teachers and trainers (1)

Online Tutor
Online Tutor
Available Monday - Friday 9-5

Course programme

Module 1

Introduction to the PA Course

In this module you will learn:

• The role of a personal assistant/ secretary

• Associated job role and responsibilities

• Requisite skills are required for the job

• The difference between a personal assistant and secretary

• Plus much more...

Module 2

Diary Management

You will learn how to

• Manage dates, times and schedule appointments.

• How to be creative and develop a user-friendly diary system

• Use our tips and implement them into the role of a PA

• How to plan ahead successfully

• Plus much more...

Module 3

Business Letter Writing

In this module you will learn:

• How to write a good business letter

• How a business letter should be structured and edited

• Common mistakes to avoid

• How to be persuasive while maintaining courtesy

• Plus much more...

Module 4

Composing faxes, memorandums and emails

In this module you will learn:

• How to compose and send faxes

• How to make memorandums

• How to make and send emails

• Things to avoid when doing the above

• Plus much more...

Module 5

Telephone skills as a PA

In this module you will learn:

• How to make phone calls and speak in a professional tone

• Tips on how you should communicate with people over the phone

• Mistakes that should be avoided while communicating on the telephone

• How to conduct business and represent your company over the phone

• Plus much more...

Module 6

Hotel and travel arrangements

In this module you will learn:

• What you should look for when booking a hotel for business travel

• Things you should avoid when making travel arrangements

• How to plan and execute a successful business trip

• The role of a PA in booking hotels and making other travel arrangements for business travel

• Plus much more...

Module 7

Filing systems

In this module you will learn:

• How to set up a good filing system

• What you should avoid when creating a filing system

• How to categorise, sub-categorise and manage your filing system

• Why it is important to have a good system when running a successful business

• Plus much more...

Module 8

Time Management Skills

Summary of what you will learn in this module

• How to manage your time at work efficiently

• What to avoid when trying to get tasks done

• How to improve on your weak points

• How to identify the importance of tasks

• Plus much more...

Module 9

Invoicing/ Petty cash

In this module you will learn:

• How to make invoices and send them

• What you should avoid when making invoices

• How to handle petty cash

• Why invoicing and petty cash handling are crucial to a business

• Plus much more...

Module 10

Customer Care

In this module you will learn:

• The importance of customer care

• Your role as a PA when dealing with customers

• Things you should avoid when dealing with customer care

• How to represent your company in a professional manner

• Plus much more...

Module 11

Customer Complaints Management

In this module you will learn:

• handle customer complaints

• Understand and execute a proper complaints procedure

• What should be avoided when dealing with complaints

• The importance of a good complaints procedure

• Plus much more...

Module 12

Work Planning

In this module you will learn:

• How to plan your work into a schedule

• The importance of proper work planning

• Things you should avoid when planning your work

• How to structure your plans for improved efficiency

• Plus much more...

Module 13

Document Presentation and Proofreading

In this module you will learn:

• How to present written documents

• The basics of what to include when preparing and sending documents

• How to proof read your work

• The importance of document presentation and proofreading

• Plus much more...

Module 14

Confidence Building Module

You will learn

• How to improve your confidence at work.

• How you can benefit from improved confidence.

• What to expect when your confidence improves

• Signs of lack of self-confidence

• Plus much more...

Module 15

Typing and audio skills to proficient level or further if you already touch type / Audio transcription

In this module you will learn:

• Improve your typing skills beyond a beginner level.

• Tips on how to improve your touch typing.

• How to effectively transcribe audio.

• Mistakes and errors to avoid

• Plus much more...

Module 16

How to Organise Effective Meetings

In this module you will learn:

• Why meetings are important and what they achieve

• How you should plan and organise a meeting

• Things to avoid

• The aspects of a successful meeting and how to execute them

• Plus much more...

Module 17

How to use Microsoft Outlook

In this module you will learn:

• What Microsoft Outlook is

• What Microsoft Outlook can do

• How it can help you in the work place

• Simple tricks on how to get the most out of Microsoft Office

• Plus much more...

Module 18

How to use Excel- the Basics

In this module you will learn:

• How to understand the basics of Excel

• How to easily navigate Excel

• Why Excel is a useful tool for making spreadsheets

• Simple ideas for troubleshooting

• Plus much more...

Module 19

How to use PowerPoint (Basics)

In this module you will learn:

• Understand the basics of PowerPoint

• How to navigate PowerPoint

• How you can benefit from using PowerPoint

• Troubleshooting guide for basic PowerPoint

• Plus much more...

Module 20

Word Processing with Microsoft Word

In this module you will learn:

• How to successfully use Microsoft Word

• How to navigate around Microsoft Word

• Tips and tricks for easy use or shortcuts

• Troubleshoot simple problems on Word

• Plus much more...

Module 21

Customer Communication and Reception Skills

In this module you will learn:

• Importance of customer communication skills

• The most important reception skills

• How to handle tasks at work efficiently

• What to avoid and how to overcome problems with customer communication

• Plus much more...

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