Advanced Apprenticeship Customer Service Level 3

A Level

In Ashington

Price on request

Description

  • Type

    A Level

  • Location

    Ashington

  • Start date

    Different dates available

This course is for people who will be delivering and managing customer service. You will be working without direct supervision or on your own. It is suitable for people who can influence what happens at work, have good communication skills and a wide knowledge of what to do, who to see and where to go to get things done for the customer and are aware of the pressures facing the organisation or business. It is likely you will have experience of working in a customer service role.

Facilities

Location

Start date

Ashington (Northumberland)
See map
College Road,, NE63 9RG

Start date

Different dates availableEnrolment now open

About this course

You should have four GCSEs at Grade C or above including English and maths, or a relevant Level 2 qualification and be employed in a customer service role.

Advanced Apprenticeship in Customer Services

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Reviews

Subjects

  • IT
  • Customer Service

Course programme

What will I study on the course?

You will learn how to deal with customers in a positive, reliable and pleasant way by offering advice, answering questions or handling complaints. Ideal if you work in a supervisory customer service role and want to develop your skills and gain a higher level qualification.

Additional information

The course lasts for a minimum of one year and is delivered in the workplace.

Advanced Apprenticeship Customer Service Level 3

Price on request