Advanced Diploma in Retail Skills: Site Workplace

Course Content: Mandatory Units · Work effectively and support others in a retail organization Optional Units Group C · Audit stock levels and inventories in a retail environment · Source required goods and services in a retail environment · Monitor and help improve food safety in a retail environment · Manage staff to receive goods in a retail environment · Organise and monitor the storage of stock in a retail environment · Maintain the availability of goods on display in a retail environment to promote sales · Manage the payment transaction process in a retail environment · Contribute to the continuous improvement of retail operations · Manage the prevention of wastage and loss in a retail environment · Produce staffing schedules to help a retail team to achieve its targets · Monitor and maintain health and safety in a retail environment · Monitor and support secure payment point use during trading hours Group D · Set objectives and provide support for team members · Plan, allocate and monitor work of a team · Make effective decisions · Manage conflict in a team · Manage or support equality of opportunity, diversity and inclusion Group E · Organise the delivery of reliable customer service · Improve the customer relationship · Work with others to improve customer service · Monitor and solve customer service problems · Promote continuous improvement How will I be assessed? You will be assessed in the work place by an assessor who is assigned to you. A variety of assessment styles will be used including written questions, observations and professional discussion, work products and witness testimony. Are there any additional costs or specialist equipment required? No extra costs What can I do after this course? Students can broaden their skills further and progress to a Foundation Degree in Retail Leadership and Management. Derby College staff will be happy to advise. Careers Retail Management