Advanced Interpersonal Skills

Overview

This course will provide delegates with the technical skills and personal tools to build and deliver presentations confidently and with genuine impact.

Who should attend

Executives and managers who are required to deliver presentations and speeches and all those who wish to polish their performance whilst adding new skills.

Course objectives

By the end of this highly practical programme,you will be able to:

> Prepare yourself to present

> Master the 3 Golden Rules of a professional preparation

> Master the 2 types of communication

> Deliver a professional presentation with impact

> Manage difficult audiences

Course content

Prepare Yourself to Present

> Preparing mentally: how to achieve the result you want

> Controlling nerves and building confidence

> Precisely defining your objectives

The 3 Golden Rules of Professional Preparation

1. Analysing and understanding your audience:

- who is present and what the needs are

2. Choosing an appropriate strategy and adapting logistics

3. Ensuring your message is clear

Master the 2 Types of Communication

1.Voice and Language:

- using words which are natural and unforced

- using appropriate expressions adapted to the audience

2. Body Language:

- eyes: establishing the first contact

- physical posture: standing in front of the group

- hands: using gestures to emphasise points

Preparing to Present

> Preparing the speech: objectives, key issues, focus and conclusions

> Rehearsing: familiarity with material and practising delivery

> Overcome anxiety: techniques for relaxation and building confidence

Delivering your Presentation

> Respecting the audience is respecting time!

> Establishing credibility and interest

> Maintaining visual contact with the audience

> Illustrating your talk with examples

> Projecting yourself and delivering a powerful message:

- how to use silence effectively

> Handling questions

> Pausing and emphasis to add impact

Manage Difficult Audiences

> Understanding the psychology of different audiences and how to deal with them:

- aggressive delegates, silent public, the "I know it all" delegate, talkative audiences...

> Controlling and managing the flow of questions or interruptions

> Handling objections and difficult questions