Advanced telesales
What will they learn?
· Why do people buy
· Creating a good first
impression
· Better planning and preparation for calls
· The
ideal methods of handling objections
· Quicker and better closing
·
Recognise the different types of client
· Pick up classic strategies to
ensure you speak to the decision-maker
· Turn more enquires and
expressions of interest into sales
· Structuring the call
·
Listening and active listening
· Types and leverage of questions
·
Matching features to benefits
· Voice and presentation
