Advanced Unit 3 OCN - Workplace Mediation with Teams

Professional Mediation Resolutions Limited

Course

In Dartington and Teignmouth

£ 995 VAT inc.

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Description

  • Duration

    3 Days

practical, effective conflict resolution skills with work groups, teams or departments. Suitable for: Unit 3 is for those who have completed Units 1 & 2 successfully (or equivalent) and wish to learn how to carry out a mediation with a team or group of people in the workplace.

Facilities

Location

Start date

Dartington (Devon)
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TQ9 6EL

Start date

On request
Teignmouth (Devon)
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25 Woodland Ave, TQ14 8UU

Start date

On request

About this course

There is more information on our website

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Course programme

  • theories about group behaviour, group dynamics and group roles
  • group exercises to encourage rapport, trust and positive communication
  • an understanding of what a team mediation is: its definition, purpose and main uses within organisations
  • an awareness of the type of conflicts that might arise in work teams in organisations and the causes of these
  • skills on how to use and adapt the six step structure of workplace mediation with a team i.e.
  • how the mediation six-step structure can work with a group
  • the use of ‘group representatives’
  • the use of the flipchart for identifying the issues and for ideastorming
  • skills on getting to agreements with a group
  • confidentiality and boundaries
  • understanding the special skills needed to be a group mediator in terms of
  • flexibility, creative win/win thinking and clear, safe direction
  • ghost issues (the effect of those not present who may be key to the conflict) that may be affecting the group and the concept of organisational constellation systems theory
  • strategies and skills to deal with strong emotions in groups
  • an understanding of how best to set up or structure a team mediation which is fair and equal for all involved
  • an appreciation of ways in which prejudice, assumptions, scapegoating and discrimination can occur in workplace teams.
  • an appreciation of when a team mediation is appropriate and when not
  • the main benefits of team mediation
  • a ‘case study’ of a team workplace mediation and dealing with the complexities
  • interactive exercises and role-plays

See related categories

Advanced Unit 3 OCN - Workplace Mediation with Teams

£ 995 VAT inc.

The best HR Management courses

See all

See all