Advice & Guidance NVQ Level 3

Advice & Guidance NVQ Level 3

Accreditation Body: City and Guilds

Introduction/Summary

Formerly known as IAG (Initial Advice & Guidance), this qualification is designed for candidates working in a wide range of backgrounds where they work either directly with clients or more typically in a supervisory rôle within an organisation, disseminating advice and some level of guidance. It is typically aimed at senior employees working in Career Guidance, Youth Work, Housing, IAG partnerships and other information services. However, the range of optional units available mean that it is equally suitable for a wider range of service based industries.

Qualification

For a full level 3 qualification the learner will be required to complete 6 units in total. 3 of these are Mandatory and the other 3 can be chosen from a selection. These optional units ensure that the qualification matches the job role as closely as possible. The assessor will discuss the optional units with each delegate.

The subjects covered within the NVQ include the following:

• Establish communication with clients for advice and guidance (mandatory)
• Support clients to make use of the service (mandatory)
• Review own contribution to the service (mandatory)

Plus a selection from the following optional subjects:

• Develop interactions with advice & guidance clients
• Interact with clients using a range of media
• Assist advice & guidance clients to decide on a course of action
• Prepare clients through advice & guidance for the implementation of a course of action
• Assist clients to review their achievements
• Negotiate on behalf of clients
• Liaise with other services
• Enable clients to access referral opportunities
• Provide and maintain information materials
• Facilitate group learning
• Ensure your own actions reduce risks to Health & Safety
• Enable learning through demonstrations and instruction

Requirements

The Advice & Guidance qualifications are for people in customer-facing roles who want to boost their skills. Level 3 focuses on providing quality advice, developing good customer service and supporting new improvements in customer service. In that respect, the following will help decide if the award is suitable.

1. The learner must be in a senior role that involves either contact with clients or the supervision of others who do.
2. The learner must know which products and services their company offers
3. The learner must be aware of any laws or regulations specific to their industry
4. The learner must be willing to develop their advice and guidance skills and be committed to gaining the award
5. The learner must have a named manager to whom we can refer if there are any problems or queries. This manager must be fully supportive of the learner gaining the award and provide the necessary support and time to complete it.

It would also benefit the learner if another member of staff was undertaking the same NVQ.

Day One “Shopping List”

On day one it will be necessary for the learners to bring the following evidence with them to assist in the building of their portfolios.

Individuals Information:

• Job Description
• Curriculum Vitae
• Training Records or Copies of Certificates relevant to Advice & Guidance including internal workshops and courses

Company Information:

• Company Mission Statement (if available)
• Copy of Company Health and Safety Policy
• Company Structure or Organisation Chart
• List of products and services provided by your company or brochure/portfolio

If more than one learner is attending the course each one will need a separate copy.