Advice & Guidance Support NVQ Level 2

Advice & Guidance Support NVQ Level 2.

About the Course
Study Mode
NVQ

Introduction The OCR Advice and Guidance Support NVQ Level 2 is designed to reflect the activities and responsibilities of candidates who are in work where they provide an administrative support function to practitioners and also customer service to clients.
It is suitable for candidates
- Who have particular customer service and administrative roles
- Who are working in designated advice or guidance organisations
- Whose roles provide service to customers and support to practitioners
The award is particularly suited to those candidates who may wish to progress to become practitioners.
The NVQ is a work-orientated qualification and is suitable for those who have current real work experience. It is open to candidates of any age, of either gender and there are no entry barriers of grounds of race, creed or previous academic attainment or learning.

Course Units To achieve a full OCR Level 2 in Advice and Guidance Support, candidates must achieve six units made up of three mandatory units and three optional units.

Mandatory units
· Support clients to make use of the advice and guidance service
· Interact with clients using a range of media
· Develop personal performance through delivering customer service

Optional Units
· Enable advice and guidance clients to access referral opportunities
· Provide and maintain information materials for use in the service
· Support customer service improvements
· Promote additional services or products to customers
· Process customer service information
· Communicate to the identification of the risk of danger to individuals and others
· Contribute to the effectiveness of teams
· Receive and pass on messages and information

Duration 9 months - 1 year

Tuition Fees(Cost) Prices are available on request and subject to project funding eligibility

Progression Route NVQ Level 3 Advice & Guidance Support

Other Information Start date: Throughout the year