Airline and Airport Passenger Service Agents

Syllabus

Unit One:

• Time Management, Suitability & Airline & Airport Preparation Standards
• Use time effectively and plan appropriately
• Understand the airline requirements for new airline or airport PSA's
• Understand the Assessment procedures used for aviation PSA's
• Identify the characteristics of working effectively in an aviation PSA team

Unit Two

• Introduction to Verbal Airline & Airport PSA Standards
• Complete and read effectively a P.A. script, memorising key features
• Identify correct techniques for using the P.A. system
• Identify correct answers to airline jargon terms
• Prepare for an effective self introduction

Unit Three

• Introduction to Written Airline & Airport PSA Standards
• Locate necessary and relevant information for research
• Carry out a research activity on a UK airline and present it effectively
• Completing a standard airline style test
• Complete a standard airline style application form

Unit Four

• Introduction to Effective Airline & Airport Service Standards
• Identify the key feature of the layout of a typical airport
• Identify relevant equipment and its use for a practical check-in scenario
• Prepare for situations requiring effective PSA service
• Apply airline & airport service to passenger needs and requests

This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.

The approximate amount of time required to complete the course is: 80 hrs.