Amazing Reception Skills: Downloadable E-learning Course
Training
Online
Description
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Type
Training
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Methodology
Online
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Class hours
4h
Improve the impression that you, as the face of the company, give to prospective and actual customers. Wow your customers with first-class treatment. Enjoy your job more, as you interact more effectively with the people you meet and speak to on the phone. Suitable for: All customer-facing and telephone-based roles, e.g. receptionist, PA, customer service and sales personnel who are in a hurry - pay by our secure shopping cart to get your download immediately - See www.TrainingTakeaway.co.uk for more details
About this course
Willingness to try new ideas; an open-mindedness towards new ways of learning - and a sense of fun!
MUST have computer system running Windows (XP, Vista, WIndows 7 or above) to be able to DOWNLOAD and USE this interactive programme.
Please see our website for further details: http://trainingtakeaway.co.uk/
Reviews
Course programme
This is interactive e-learning at its best; so that you and your staff can practise new skills in a safe environment. Officially we categorise it as 4 hrs of training, but there are many activities that we encourage you to do off-line, to increase your awareness of the breadth of the reception role; to examine your reception environment; and to improve the way that you perform the role. There is MORE material in here than you'd get in a typical one-day off-site training; AND it's more FUN than you can reasonably have in the office, without being arrested!
COURSE CONTENTS:
- First Impressions (how to impress - and how not to!)
- Must-have personal attributes (what a typical employer is looking for)
- Communication (verbal and non-verbal)
- Handling visitors (even the awkward ones - includes interactive CASE STUDY)
- Telephone techniques (Listening skills, accurate message-taking)
- Security matters (examining the importance of security in a front-line role; and determining the part that you play)
- Reviewing the reception environment (Looking critically at the workplace and the type of 'welcome' that it provides for the visitor)
PLUS!
- FREE guide to developing your own best-practice procedures, so that you can be more organised and it's easier for you to delegate with confidence
- links to useful web-based resources, to improve your workplace safety and compliance with recent legislation
PAY SECURELY VIA OUR SHOPPING CART AND START LEARNING IMMEDIATELY!
Additional information
Amazing Reception Skills: Downloadable E-learning Course