Amazing Reception Skills: Downloadable E-learning Course

Training

Online

£ 135 + VAT

Description

  • Type

    Training

  • Methodology

    Online

  • Class hours

    4h

Improve the impression that you, as the face of the company, give to prospective and actual customers. Wow your customers with first-class treatment. Enjoy your job more, as you interact more effectively with the people you meet and speak to on the phone. Suitable for: All customer-facing and telephone-based roles, e.g. receptionist, PA, customer service and sales personnel who are in a hurry - pay by our secure shopping cart to get your download immediately - See www.TrainingTakeaway.co.uk for more details

About this course

Willingness to try new ideas; an open-mindedness towards new ways of learning - and a sense of fun!

MUST have computer system running Windows (XP, Vista, WIndows 7 or above) to be able to DOWNLOAD and USE this interactive programme.

Please see our website for further details: http://trainingtakeaway.co.uk/

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Course programme

This is interactive e-learning at its best; so that you and your staff can practise new skills in a safe environment. Officially we categorise it as 4 hrs of training, but there are many activities that we encourage you to do off-line, to increase your awareness of the breadth of the reception role; to examine your reception environment; and to improve the way that you perform the role. There is MORE material in here than you'd get in a typical one-day off-site training; AND it's more FUN than you can reasonably have in the office, without being arrested!

COURSE CONTENTS:

  • First Impressions (how to impress - and how not to!)
  • Must-have personal attributes (what a typical employer is looking for)
  • Communication (verbal and non-verbal)
  • Handling visitors (even the awkward ones - includes interactive CASE STUDY)
  • Telephone techniques (Listening skills, accurate message-taking)
  • Security matters (examining the importance of security in a front-line role; and determining the part that you play)
  • Reviewing the reception environment (Looking critically at the workplace and the type of 'welcome' that it provides for the visitor)

PLUS!

  • FREE guide to developing your own best-practice procedures, so that you can be more organised and it's easier for you to delegate with confidence
  • links to useful web-based resources, to improve your workplace safety and compliance with recent legislation
See website for details: http://trainingtakeaway.co.uk/

PAY SECURELY VIA OUR SHOPPING CART AND START LEARNING IMMEDIATELY!

Additional information

Payment options: PayPal or credit/debit card via our secure shopping cart; https://secure.softwarekey.com/solo/products/Cart.aspx?action=add&actiondata0=11806

Amazing Reception Skills: Downloadable E-learning Course

£ 135 + VAT