Anger Management

Course review:

1 Getting Started

· Icebreaker

· Ground rules

· The parking lot

· Workshop objectives

· Action plans and evaluation forms

2 Understanding Anger

· The Cycle of Anger

· Understanding Fight or Flight

· Common Myths About Anger

3 Do’s and Don’ts

· Unhelpful Ways of Dealing with Anger

· Helpful Ways of Dealing with Anger

4 Gaining Control

· A Word of Warning

· Using Coping Thoughts

· Using Relaxation Techniques

· Blowing off Some Steam

5 Separate the People from the Problem

· Objective vs. Subjective Language

· Identifying the Problem

· Using “I” Messages

6 Working on the Problem

· Using Constructive Disagreement

· Negotiation Tips

· Building Consensus

· Identifying Solutions

7 Solving the Problem

· Choosing a Solution

· Making a Plan

· Getting it Done

8 A Personal Plan

· Understanding Hot Buttons

· Identifying Your Hot Buttons

A Personal Anger Log

9 Empowering Yourself

· Being Assertive

· Resolving Conflict

· Building Consensus

· Making Decisions

10 The Team of Two

· Working with Your Manager

· Influencing Skills

· What to Do in Sticky Situations

11 Taking Care of Yourself

· Ergonomics

· Stress Management

· Dealing with a Heavy Workload

12 Wrapping Up

· Words from the Wise

· Review of Parking Lot

· Lessons Learned

· Completion of Action Plans and Evaluations