Course not currently available
Anger Management
Course
Blended learning in London ()
Description
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Type
Workshop
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Methodology
Blended
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Class hours
8h
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Duration
1 Day
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans, Anger Management is a key work & life skill. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organisations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimises destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This one-day workshop is designed to help give you and your organisation that edge.
Reviews
Subjects
- Management
- Anger Management
- Anger Counselling
- Psychology
- Coaching Skills
- Behavioural Therapy
- Behavioural Safety
- Behavioural intervention techniques
- Self-improvement
- Self assessment
Teachers and trainers (1)
Taylor Mason
Very Experienced Trainers
All our trainers are experts in their field, most of which have worked for us for some time. From 1-1 coaching to complex change programmes we have the skills and experinece. We cover, Human Resouces, Communicaton Skills, Leadership and Supervision, Microsoft & IT, Sales & Marketing, Personal Development, Health & Safety, Project Management, PA & Office Skills,
Course programme
- What is anger?
- Costs and pay-offs
- Using an anger log
- The anger process
- How does anger affect our thinking?
- Understanding behaviour types
- Managing anger Communication tips and tricks
During the course you cover:
- Recognise how anger affects your body, your mind, and your behaviour.
- Use the five-step method to break old patterns and replace them with a model for assertive anger.
- Use an anger log to identify your hot buttons and triggers.
- Control your own emotions when faced with other peoples’ anger.
- Identify ways to help other people safely manage some of their repressed or expressed anger.
- Communicate with others in a constructive, assertive manner
Additional information
Anger Management