Appraisal Interviews in Leamington Spa, Warwickshire

Managing and monitoring staff performance is a key part of the role of a Manager/Supervisor - but is an area of performance management that rarely receives formal training. Good appraisal techniques can improve relations, motivate staff, and produce better performance. It will also help with staff retention - helping to avoid the major costs associated with recruitment. This course will provide a clear understanding of how to structure and run an effective appraisal - and the skills and techniques can also be transferred to other types of interview situation.

Course Content

The Purpose of Appraisal
- Linking the business objectives to the individual''s targets, actions and project specifications
- Negotiating agreement between organisational needs and individual capabilities
- Reviewing, rewarding and learning from past activity as part of a normal management process
- Identifying and planning to meet the individual''s development needs and assistance required from managers

Ensuring That Appraisal is a Positive, 2-Way Process
- Preparation and information for both appraiser and appraisee
- Structuring feedback, discussion and negotiation
- The use of action plans and reviews

Skills Required in Appraisal
- Communication skills; questioning guiding, controlling and informing
- Negotiation skills: planning investigating, purposing, bargaining
- Development skills: reviewing, identifying needs, coaching, mentoring

Alternative Approaches
- 360° systems
- Forward appraisal
- Bottom-up objective setting