Apprenticeship in Customer Service

Vocational qualification

In Weston Super Mare

Price on request

Description

  • Type

    Vocational qualification

  • Location

    Weston super mare

  • Duration

    18 Months

As an apprentice you will spend all your time working for an employer. and learning in the workplace. There is no need for you to attend College. To achieve the Apprenticeship you will need to complete a number of. qualifications including the NVQ Level 2 in Customer Service, a Technical Certificate and Functional Skills*. To achieve the NVQ 2 in Customer Service you will need to complete a.

Facilities

Location

Start date

Weston Super Mare (Somerset)
See map
Knightstone Road, BS23 2AL

Start date

On request

About this course

We recommend you have a minimum of four GCSEs at grades C-G, however all applications will be considered. You must also
demonstrate an interest in customer service and a willingness to learn. Having a relevant job (for a minimum of 16 hours per week), or in some cases, a work placement, is an essential part of an Apprenticeship. You will need to put in time and effort
to find an employer to...

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Course programme


Apprenticeship in Customer Service
Apprenticeship

Venue
Knightstone Campus / Workplace

As an apprentice you will spend all your time working for an employer
and learning in the workplace. There is no need for you to attend College.

To achieve the Apprenticeship you will need to complete a number of
qualifications including the NVQ Level 2 in Customer Service, a Technical Certificate and Functional Skills*. To achieve the NVQ 2 in Customer Service you will need to complete a number of units including:

· Delivering reliable customer service
· Resolving customer service problems
· Developing personal performance

How will I be assessed?
Assessments are carried out through practical skills tests, observations of you working and completed assignments and projects. You will also complete case studies and questions. A Personal Assessor will make regular visits to your workplace
to conduct reviews of your progress and to ensure that you are on target to gain your qualifications.

How long will it take?

The time taken for you to achieve your Apprenticeship will depend on how well you get on at work, but most of all, it will depend on own your
commitment and motivation to complete your training. As a general
rule, this Apprenticeship will take 12-18 months.

AT A GLANCE
Duration
18 Months

Level
Level 2

Progression
On successful completion you may:

Progress to a Level 3, Advanced Apprenticeship in Customer Service.

Or

Progress to a Level 3, BTEC National Diploma in Business, or another Level 3 course in a different subject area.

Or

Continue your exciting and rewarding career in Customer Service.

Achieving this Apprenticeship will give you the equivalent of 5 GCSEs at grades A*-C.

*You may be exempt if you have recently achieved a good grade in English Language and Maths at GCSE.

Entry Requirements
We recommend you have a minimum of four GCSEs at grades C-G, however all applications will be considered. You must also
demonstrate an interest in customer service and a willingness to learn. Having a relevant job (for a minimum of 16 hours per week), or in some cases, a work placement, is an essential part of an Apprenticeship. You will need to put in time and effort
to find an employer to offer you an Apprenticeship. The Apprenticeship team at the College will support you with your job search activities â€" please get in touch if you need some help.
Apprenticeships are open to people aged 16 and over.

Apprenticeship in Customer Service

Price on request