Apprenticeship in Sales and Telesales Level 2

GCSE

In Huntington

Price on request

Description

  • Type

    GCSE

  • Location

    Huntington

  • Start date

    Different dates available

As an intermediate apprentice in sales you will work in a sales environment, either in a sales role or performing sales functions and have direct contact with customers. The qualification covers a range of functions including developing a sales strategy, managing sales territories and teams and face-to-face and telephone selling.

Facilities

Location

Start date

Huntington (North Yorkshire)
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Start date

Different dates availableEnrolment now open

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Subjects

  • IT
  • Sales Training
  • Sales
  • Skills and Training
  • Telesales
  • English
  • Maths

Course programme

Overview

You will learn the key concepts of sales operations.  These skills could involve technical skills to operate the communication technology, knowledge and skills needed to navigate software, communicating effectively with customers, building relationships with customers and colleagues, resolving problems, promoting products and/or services, making sales, using appropriate communication channels, keeping records, gathering customer feedback and working in a team.  Understanding the sales environment, the legal, regulatory and ethical requirements of a sales environment are also included.

The apprenticeship comprises the following qualifications:

  • NVQ Certificate in Sales Level 2
  • Certificate in Principles of Sales Level 2
  • Maths and English

The purpose of this qualification is to equip you with the knowledge and competence you’ll need to work effectively in a sales or telesales environment.

The objective is to develop competence and knowledge in a range of activities including selling skills, customer care, direct selling. Subjects include:

  • Time planning in sales
  • Comply with legal, regulatory and ethical requirements in a sales and marketing role
  • Selling, face to face, by telephone.
  • Legal, regulatory and ethical requirements in sales.
  • Use systems and technology during sales contact
  • Delivering reliable customer service
  • Carry out direct sales activities

There are more optional units appropriate to the job role of the apprentice to choose from.


Entry Requirements

You must have an employer to support you through your Apprenticeship and give you time off work to attend college.  Many people find their own job or are already employed, but if not college staff can attempt to help you find employment.

Working in sales environment and who have direct contact with customers, for a minimum of 30 hours per week and able to undertake work to satisfy the criteria of the qualification.

Maths, English and ICT at Level 2 in Functional/Key Skills or GCSE A* – C will exempt the learner from these aspects of the Apprenticeship framework.


Entry Requirements

You must have an employer to support you through your Apprenticeship and give you time off work to attend college.  Many people find their own job or are already employed, but if not college staff can attempt to help you find employment.

Working in sales environment and who have direct contact with customers, for a minimum of 30 hours per week and able to undertake work to satisfy the criteria of the qualification.

Maths, English and ICT at Level 2 in Functional/Key Skills or GCSE A* – C will exempt the learner from these aspects of the Apprenticeship framework.

Apprenticeship in Sales and Telesales Level 2

Price on request