Arrears Management Training
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Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
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Course
Inhouse
Description
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Type
Course
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Methodology
Inhouse
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Duration
2 Days
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Start date
Different dates available
Building and maintaining an effective arrears collections team is central to achieving collections targets and treating customers fairly. In this practical two-day course, senior managers and collections specialists are assisted to review current working practice, develop new procedures and skills to manage and motivate their credit control and collections agents.
This training programme is typically delivered in English.
Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates.
Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information.
Facilities
Location
Start date
Start date
About this course
Outcomes
❖managers who feel confident of their ability to implement the collections strategy
❖managers who can ‘walk the talk’ role modeling the attitude and behaviours consistent with responsible and effective collections
❖team members aware of FCA and OFT guidelines for customer service
❖best practice and best fit working practices implemented
❖higher collection rates and increased customer satisfaction
This programme is suitable for those managing both public and private sector officers and agents making outbound and receiving inbound calls.
Reviews
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Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
← | →
Course rating
Recommended
Centre rating
Subprime Collection Manager
Subjects
- Team Building
- Performance Management
- Customer Care
- Coaching Skills
- Team Performance
- Team Training
- People Management
- Recruitment techniques
- Team management
- Collections Strategy
- Qualitative Assessment
Course programme
By the end of the course participants will be have gained the following skills:
❖defining a clear collections vision and strategy
❖recognising responsibilites and requirements to treat customers fairly
❖building a collections team – the key stages.
❖selection and recruitment – recognising and hiring the attributes and skills of an effective collections agent.
❖reviewing the work environment to support collections activity
❖monitoring and measurement – numerical and qualitative assessment practices
❖running effective team meetings
❖utilising key people management skills
❖coaching for performance – working with high, medium and low performers
❖action planning
Arrears Management Training