Course not currently available
The Art of Effective Communication
Training
In Glasgow ()
Description
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Type
Training
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Level
Advanced
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Duration
1 Day
Confident and skilful communication in the workplace should be central to everyone's role. However, too often issues arise purely as a result of poor or ill-thought out verbal communication.
This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers. A variety of different day-to-day workplace situations such as meetings and telephone conversations will be examined.
The aim of this course is to encourage delegates to examine all forms of face-to-face communication, and to help them develop their skills to become more confident and persuasive. Delegates who attend this course will benefit from a better understanding of how to build rapport and will work on communicating in a friendly and confident manner. Hearing and listening techniques, such as clarifying with questions will be covered, as well as tips for speaking clearly. Delegates will be working on speed, articulation, sentence structure and improving their general reception and expression skills.
This course is suitable for all employees who are looking to improve their effectiveness by exploring different methods of communication and skills.
All delegates who successfully complete this course will receive a certificate of attendance. The trainer for this course has extensive experience in design and delivery of communications skills programmes. The trainer has been successfully delivering training to both public and private sector organisations for over twelve years and has an excellent background in practical coaching methods and leading effective and successful teams.
Important information
Documents
- The art of effective communication.pdf
Reviews
Subjects
- Presenting Ideas
- Communication Skills
- Behavior
- Personality
- Key Skills
- Checking
- Understanding
- Speaking Clearly
- Articulation
- Sentence Structure
Teachers and trainers (1)
Margaret Pentland
Senior Consultant
Course programme
Course Content:
- The difference between communicating ideas and selling ideas
- Barriers to good communication
- Using a simple structure to plan effective communication
- How behaviour and personality influence the way people communicate
- Nine key skills areas
- Communicating more effectively on an individual and group basis
- Using different styles of language to build rapport
Additional information
These work out as follows: -
2 delegates = 10% discount
3 delegates = 15% discount
4 delegates = 20% discount
5 delegates = 25% discount
6 delegates or more = 30% discount (maximum discount available)
The Art of Effective Communication