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Homepage > Personal Development > Communication Skills > Assertiveness

Assert Yourself With Confidence

in Speak First (England)

Classes Course

Place:

London

Price:

£395 VAT inc.

Duration:

1 Day

Start:

25/11/2008 calendar
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Requirements:

No experience required..

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Course objectives:

This course will help you to improve your assertiveness so that you can get your messages and ideas across with confidence and impact and achieve what you want.

Speak First

Speak First is an international training and coaching consultancy dedicated to accelerating business results by transforming the way people relate. We are experts in business communication skills, su...

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Course details

Type Course Duration 1 Day
Method / place Contact course provider Inhouse / Classes in London where
Suitability People who want to be assertive, rather than submissive or indeed agressive and to build better working relationships with others.
Course objectives This course will help you to improve your assertiveness so that you can get your messages and ideas across with confidence and impact and achieve what you want.
Requirements
No experience required..
Price £395 VAT inc.
Get direct information on how to enrol, venues and availability...

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Course programme

Assert Yourself With Confidence
Details
 
Max number of participants: 10
Duration: 1 day
Available as: In-company and public course
 
Benefits
 

• Gain a deeper understanding of the impact non-verbal communication has on people
• Become more aware of your style of behaviour and its effect on others
• Identify the barriers to assertive behaviour and how they can be overcome
• Know how to express ideas and present information with authority and conviction
• Turn negative thoughts around and act constructively
• Learn how to say ‘no’, where appropriate
• Give and receive criticism constructively
• Know how to deal with challenging behaviour and emotions, such as frustration and anger effectively
• Project confidence in communicating with others
 
What you will learn
 
What is assertiveness?
• Explore the difference between assertive, aggressive and submissive behaviour
• The causes of aggressive and non-assertive behaviour
• What it means to be assertive – aiming for a win-win
 
Behavioural styles
• Identify your style – assertive, aggressive, accommodating or avoiding
• Unleashing the power of positive intention
• Know how to adapt your style to achieve effective results with clients and colleagues

Self-esteem and assertiveness
• How self-esteem and self-confidence are linked to assertive behaviour
• Ways to build and maintain self-esteem
• The self-esteem cycle
 
Managing inner dialogue
• How beliefs are formed, how they limit us, and how they’re expressed
• The ABCDE model – how to turn negative thoughts into positive ones
• How to build inner confidence
 
Body language and voice
• How voice tone affects the way people experience your behaviour
• Using clear, direct requests rather than hinting
• Power talk versus wimp talk
• Body language that conveys confidence
 
How to be assertive – practical techniques
• When, where and why being assertive is useful – in meetings, interviews, negotiations etc
• Stating your views and disagreeing with others
• Saying “no” without feeling guilty
• Listening, understanding and making requests without manipulation
• Dealing assertively with criticism and put-downs
• Giving bad news to a customer or colleague
• Disagreeing with the views of others
• Getting your point across in meetings
• Dealing assertively with senior people
 
Handling emotions and difficult behaviour
• How your emotional state impacts on others
• Techniques for handling emotions and being assertive in difficult situations
• How to handle being on the receiving end of aggressive or submissive behaviour
 
see the full course programme

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Venues and dates



Where London, 1st Floor, 20 Old Street see map
When Start: 25/11/2008 Finish: 25/11/2008 See calendar
 
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Course provider details

Provider description
Speak First is an international training and coaching consultancy dedicated to accelerating business results by transforming the way people relate. We are experts in business communication skills, such as Personal Impact, Presentation Skills, Winning Pitches and Media training. Whether you want to win more business, get results from your ideas, create lasting partnerships with your clients or improve co-operation and effectiveness within your team, our proven methods will provide solutions for your communication issues.
We can provide courses in-company for your staff and will work with you to make sure we deliver exactly what you need.
Alternatively, we hold public courses in our training centre in London, providing an opportunity for individuals to attend or for you to try out one of our courses, before rolling it out within your company.
Get direct information on how to enrol, venues and availability...

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