Assertiveness

The incorrect level of assertiveness can lead to poor productivity, poor relationships and will affect profit where customers are concerned. During This Assertiveness Training course participants how to use the correct level of assertiveness for different situations and to manage conflict productively.
Overview

Assertiveness is not aggression. Being 'helpful' does not mean sacrificing your own priorities. Without effective assertiveness managers/team leaders rarely have a long-term management career. They often fail in their key objectives as they upset people or sacrifice important objectives by 'helping others' with their low priority tasks. Without effective assertiveness skills, stress increases as does stress related sickness.

In this practical and enjoyable course, participants learn the key skills, techniques and concepts required to have the right type and level of assertiveness.

Who Should Attend

Anyone who needs to assert themselves more, or is suffering from doing too much of other people's work.

Duration

1 Day

Assertiveness Training - Course Objectives


Participants will learn:

• learn about the use of assertiveness, conflict management and the underlying principles
• explore each of the 5 approaches and how they can use them
• learn how to increase their assertiveness and deal with a range of awkward situations
• learn how to use 'Transactional Analysis' simple principles to control the outcome of a situation

Assertiveness Training -

Outline


Conflict And Assertiveness

Definitions
Different Approaches
The Behaviour Model
Dependencies


The Five Approaches

What are the 5 Approaches?
Where is each approach valid?
Effect of inappropriate use
Skills and experience effects
Overuse and underuse effects


Developing Flexibility

Your 'rights' and 'responsibilities'
Different forms of assertion
Non-Verbal Communication
Making requests
Saying 'No'
Disagreeing
Receiving praise
Giving bad news


Transactional Analysis

Different states of mind
Recognising different states
Controlling our own state
Changing the state of mind of another person