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Assertiveness courses
- Short course
- Online
- Different dates available
...11.00 Communication Skills - The Basics (Understanding of the underlying attitude and approach to Influencing a given situation) 11.00 - 11.15 Coffee Break 11... Learn about: Communication design, Communication Skills, Learning to listen...
- Short course
- Online
- Different dates available
..." Negotiation Skills - Timetable 9.30 - 10.00 Coffee & Course Objectives 10.00 - 10.30 An Exercise in Negotiation (Delegate exercise to understand what negotiation... Learn about: Negotiation Skills, Exercise in Negotiation, Behavioural Process...
- Course
- Online
- Beginner
- Different dates available
...going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference... Learn about: Customer database, Customer Care, MS Excel...
- Short course
- (South Glamorgan)
- 1 Day
...It is particularly suitable for less experienced negotiators. Key benefits Delegates will develop a better understanding of the skills involved in being a successful negotiator...
- Short course
- Inhouse
- 1 Day
...Use a simple technique to reinforce the behaviour of team members. Say No decisively and politely. Suitable for: Anyone Anyone Training Course Description...
- Training
- Inhouse
- 1 Day
...as part of its remit, comes into conflict with the customer, the importance of effectively intervening with and influencing customer reactions becomes critical...
- Training
- Cheshireand4 other venues
- Kenilworth, St Albans,
- 3 Days
...Business professionals who want to accelerate their career velocity but don't have time to take the 12-week Dale Carnegie Course. How to Win Friends and Influence People...
- Short course
- (Herts)
...colleagues, superiors, customers, clients and suppliers. Course Content Influencing and Negotiating Skills courses look to identify the individual's preferred...
- Training
- (Brighton)
...be able to use the most appropriate language to influence and persuade their partners. Course Description We all have to negotiate in our personal lives as well as at...
- Short course
- Winchester
...• Who influences us and how do they do it? • Characteristics which enable us to influence others • The well-formed outcome • Five different influencing...
- Short course
- Londonandanother venue.
- Birmingham
- Advanced
- 1 Day
...from those assisting in front line care to those holding the power to re-define services. For healthcare leaders, the importance of influence is crucial...
- Short course
- London
- 1 Day
...you will be faced with. GP ST/VTS Stage 3 Preparation This course is run by Developmedica. The GP ST/VTS Preparation Course, which will run in London...
- Short course
- Buckhurst Hill
- 1 Day
...Our trainers have completed diplomas in relationship dynamics and counselling, and have been using NVC in their relationship for the past 9½ years...
- Course
- Blended in Glasgowand4 other venues
- Coventry, Liverpool, Sunbury On Thames, Keighley/Bradford/Leeds
- 1 Day
...strengths and weaknesses. Suitable for: Leaders, managers, sales teams Leaders, managers, sales teams Negotiation Skills - Turning Disagreement Into Agreement...
- BTEC
- Liverpool
- 3 Days
...The Door Supervision badge can be mixed to use as static guarding as well as site and retail and also used to work on the pub and club doors where alcohol is...
- A Level
- Doncaster
- Different dates available
...Assessment Assessment is based on your individual learning plan and you will create a portfolio of work to prepare for Prince’s Trust accreditation. This programme is 12 weeks... Learn about: Team Training...
- Course
- Worcester
- 1 Day
...situations or as part of a sales process. Negotiating Techniques Negotiation is an emotive word, which can conjure up pictures of power struggles...
- Short course
- Brighton
- Beginner
- 1 Day
...the personal style and “comfort zones” of individuals and how they can interact and impact others. It also examines other styles of management and leadership...
- Short course
- Shoreditch
- Advanced
- 1 Day
...and learn some new sales and rapport-building techniques. Content: Rapport theory - building outstanding relationships Creating compelling outcomes Turning...
- Short course
- (Belgravia, London)
- 1 Day
...Professionals who need to learn how to achieve success when dealing with senior decision makers across Government. Professionals who need to learn...
- Course
- Birminghamandanother venue.
- Edinburgh
- 2 Days
...Suitable for Middle & Senior Grade Doctors Nurses Bus & Admin Allied Pros Starting with developing a greater understanding of people, this course...
- Course
- Inhouse
- Beginner
...the skills of implementing these strategies. Recognise tactics used by others. Course Content Influencing Style: understanding the influence process preferred... Learn about: Persuasion Skills, Negotiation Skills, Negotiation techniques...
- Short course
- Buckhurst Hill
- 1 Day
...needs and how we can connect with and resolve past needs, as well as communicate about them in the present...