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Homepage > Personal Development > Communication Skills > Assertiveness

Assertiveness For Support Staff

in CSE-Demos Training and Development (England)

Classes Workshop

Place:

London

Price:

£845 + VAT

Duration:

2 Days

Start:

04/12/2008 other dates
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Course objectives:

Boost your confidence, build your self-esteem, control your aggressiveness and stop being submissive.This course builds skills and techniques to ensure you achieve the outcomes you want in a wide range of challenging situations.

CSE-Demos Training and Development

CSE-Demos Training and Development, is a subsidiary of Group Demos. Who is Group Demos? A training and publishing company with offices all over the world: London, Paris, Brussels, Berlin, Beijin...

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Course details

Type Workshop Duration 2 Days
Method / place Contact course provider Classes in London where
Suitability This course is for any member of the support staff who wish to improve their personal effectiveness by learning and applying the techniques to develop a more confident manner in all situations.
Course objectives Boost your confidence, build your self-esteem, control your aggressiveness and stop being submissive.This course builds skills and techniques to ensure you achieve the outcomes you want in a wide range of challenging situations.
Price £845 + VAT
Get direct information on how to enrol, venues and availability...

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Course programme

Assertiveness For Support Staff

Overview

Boost your confidence, build your self-esteem, control your aggressiveness and stop being submissive.This course builds skills and techniques to ensure you achieve the outcomes you want in a wide range of challenging situations.

Who should attend

This course is for any member of the support staff who wish to improve their personal effectiveness by learning and applying the techniques to develop a more confident manner in all situations.

Course objectives

By the end of the programme, you will be able to:

> Define and understand assertiveness and the styles of behaviour
> Recognise the benefits and value of assertive behaviour versus other types
> Recognise your own style of behaviour
> Deal with your language and body-language to act in a more assertive way
> Handle difficult situations and conflicts
> Boost your confidence and build your self-esteem

Course content

Define Assertiveness and the Style of Behaviour
> Identifying the benefits of being assertive
> Understanding the difference between:
-assertiveness, aggression, submission
> Identifying the principle human behaviours of workplace situations
> Understanding the importance between:
-language and body-language

Recognise your Own Style of Behaviour
> Establishing your individual style
> Analysing your strengths and weakness
> Managing your stress effectively
> How you are perceived by others
> How you perceive others
> Learning to put value on your self-esteem
> Identifying methods to build self-esteem and develop confidence
> Building relationships with other employees

Resolve Difficult Situations and Conflicts
> Identifying real difficult situations outside the workplace:
-aggressiveness, submission...
> Managing stress and tension in relationships:
-how to avoid fixed and antagonistic positions
> Avoiding confrontation and conflict and neutralising negativity
> Understanding the basics of Transactional Analysis
> How to adopt a confident style and to be a good example

Using Assertiveness Techniques
> Starting by using positive body language
> Knowing how to ask others clear questions
> Answering and saying what you think and feel (feedback)

Training Method
During the course delegates participate in interactive sessions with discussions, exercises and case studies. Delegates work from real-life experiences. By the end of this course, delegates formulate a Personal Action Plan (Who, What and When) to be applied immediately upon return to work.

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Venues and dates



Where London, Boundary House, 91 Charterhouse Street
When Start: 04/12/2008 Finish: 05/12/2008 See calendar
 
Where London, Boundary House, 91 Charterhouse Street
When Start: 14/02/2008 Finish: 15/02/2008 See calendar
 
Where London, Boundary House, 91 Charterhouse Street
When Start: 06/03/2008 Finish: 07/03/2008 See calendar
 
Where London, Boundary House, 91 Charterhouse Street
When Start: 12/05/2008 Finish: 13/05/2008 See calendar
 
Where London, Boundary House, 91 Charterhouse Street
When Start: 14/07/2008 Finish: 15/07/2008 See calendar
 
Where London, Boundary House, 91 Charterhouse Street
When Start: 04/09/2008 Finish: 05/09/2008 See calendar
 
Where London, Boundary House, 91 Charterhouse Street
When Start: 02/10/2008 Finish: 03/10/2008 See calendar
 
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Course provider details

Provider description
CSE-Demos Training and Development, is a subsidiary of Group Demos.

Who is Group Demos?

A training and publishing company with offices all over the world: London, Paris, Brussels, Berlin, Beijing ...
34 years' experience, 32,000 clients, 800,000 delegates, 1,500 trainers...
The goal of Demos is to enable managers and their teams to remain competitive, as well as acquire and master new knowledge and personal skills.
This enables an organisation to adapt to economic, technological and environmental changes.
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