Assertiveness For Professionals

Course level

Introductory

Delegates

This course will be of benefit to those who regularly deal with people and don’t always get it right but want to.

Overview

This course is about handling tricky situations in a way that is fair and acceptable for all those involved. Becoming more assertive can be of immense benefit to everyone. Being more assertive can make you feel more confident, enhance your self-esteem, reduce the impact of stressful situations and help you to be more successful both personally and professionally.

Learning Objectives

At the end of this course delegates should be able to:

• Identify the difference between passive aggressive and assertive behaviour
• Understand 9 different assertiveness techniques and know when to apply them
• Know how to improve their listening skills; build rapport and trust
• Say no without feeling 'guilty'
• Give and receive feedback
• Handle aggression from others more effectively and confidently

Pricing

Cost for BPP PD Members: £392.00 + VAT : 6 CPD Hours
(£490.00 + VAT for non BPP PD Members)