Assertiveness, Self-Confidence and Communication

Course Summary

Building self-confidence and assertiveness is probably a lot easier than you think. 'Non-assertive' people (in other words 'normal people') do not generally want to transform into being excessively dominant people. When most people talk about wanting to be more assertive, what they usually really mean is:

• How do I build, boost and develop my self-confidence?
• How can I become more able to resist the pressure and dominance of excessively dominant people?
• How can I stand up to bullies (or one bully in particular)?
• How can I exert a little more control in situations that are important to me?

Your ability to effectively articulate your thoughts and ideas is critical to your success in any endeavour in and out of the workplace. This course provides methods and techniques to communicate with increased confidence and to present yourself more assertively in order for you to make a powerful, positive impression on people.

What you will learn

• Assertiveness and its definitions and benefits
• The reasoning/rationale behind behaviour
• Assertive rights and responsibilities
• The importance of words, language and body language
• To recognise potential conflict and adopt skills to manage it
• How to control your inner feelings and voice
• To recognise different types of behaviour and their potential impact - passive, aggressive, assertive
• Confidence and courage
• Receiving feedback and giving constructive criticism
• Saying ‘no' and other assertiveness techniques
• Confidence building strategies
• Presenting your self in a consistently assertive manner to make a powerful and positive impact

Workshop Timetable

9.00am Welcome and Coffee

9.15am

• Introduction and expectations
• Clarity
• Communication and Assertiveness
• Visualise and Grow
• Our communication skill
• Observe, decide and act is a good place to start
• Change - it is tough, not impossible
• A Self-Awareness Measure. How did I do?

11.00am Break

11.15am

• Levels of Assertion
• Look inward. knowledge is power - confidence
• Clarity and Communication
• Spoken and Unspoken Communications

1.00pm Lunch

1.45pm

• Courage to question (a revolutionary technique - ask!).
• Get the question right!
• Ask the difficult question
• Listen
• Increase productivity - Johari

3.00pm Break

3.15pm

• Positive and Powerful Feedback
• Make an impact
• Benefits of adopting assertive techniques

4.15pm Personal action plan

4.30pm Summary and close