Assertiveness Skills

Title: Assertiveness and Confidence Building Course Duration: 1 Day Delegate No: Min: 6 Max: 12 Target Audience: • Anyone wanting to take more control of their lives by being more confident and developing their assertiveness skills. Course Objectives: • The course aims to provide individuals with the skills and knowledge to enable them to feel more confident about putting their message across and to enable participants to communicate more effectively using assertive behaviour techniques. Programme Topics: • Benefits of assertiveness (for you and your organisation) • Understanding what makes people confident and assertive • Recognising different behaviours (assertive, aggressive, submissive) • Identify how best to deal with different behaviour styles • What is assertive behaviour • Assertive communication • How to say no assertively • Developing assertiveness skills • Techniques for building your confidence • Handling conflict situations • Action planning Methods: • Trainer presentation and facilitation • Individual, paired and small group activities and exercises • Group discussion • Skills practice through role plays • Workbook with tips and techniques and space for personal notes

Assertivess Skills Course
Course Synopsis
Learn how to be more assertive, with our assertiveness skills course aimed at improving communication in the workplace. This training course is run in the UK by qualified CIPD trainers.
Target Audience
In company training for individuals who want to develop their assertiveness skills.
Course Objectives
To provide participants with the skills and knowledge and confidence to be more assertive in various business situations.
Programme Topics

• What is assertive behaviour
• Benefits of assertive behaviour (for you and your organisation)
• Recognise aggression, indirect aggression and submissive behaviours
• Identify how best to deal with different behaviour styles
• Rational and irrational thoughts
• Saying no assertively and sticking to it!
• Responding to criticism
• Rights & beliefs
• Using assertiveness to give feedback
• Demonstrating being assertive
• Action plan for the future

Methods

• Trainer presentation and input
• Self assessment questionnaires
• Individual and small group exercises
• Group discussion
• Case studies
• Role plays
• Workbook