Assertiveness Skills

Assertiveness Skills
Assertiveness involves adopting the right interpersonal behaviour to cope with a challenging interaction with others. Most people attending our assertiveness skills workshop will do so because they need to find strategies and techniques that will help them become more assertive but the program will also prove invaluable to those people who need to find ways to become less aggressive. This highly practical workshop is light on theory and strong on helping delegates’ explore a range of techniques based on a series of challenging interactions.

Who is the workshop for?
Any manager, leader or staff member who needs to find ways of becoming more assertive or less aggressive during their workplace interactions.

Aims and Objectives
- For delegates to truly understand what assertiveness is
- To explore the range of assertiveness tools and techniques
- To develop personal strategies for handling a variety of challenging situations by adopting the right level of assertiveness

Content and Workflow
What is assertiveness?
Rights and behaviour
Handling aggressive behaviour
Handling passive/submissive behaviour
Effective use of language, voice and non-verbal behaviour
Workplace application

Workshop Numbers
Minimum 4
Maximum 12