Assertiveness Training (Public Course)

Course

Online

£ 295 VAT inc.

Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    1 Day

  • Start date

    Different dates available

This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open
Different dates availableEnrolment now open
Different dates availableEnrolment now open
Different dates availableEnrolment now open

About this course

Learning to be assertive is an essential skill in business – it allows you to bring your ideas and points across clearly and with confidence. At Taylor Mason, we guide you in a manner that comfortably sits within the ‘pushy and annoying’ manager and the ‘doormat’ that isn’t respected by employees.

It’s all about finding the right combination – knowing when to be assertive and when to take a more flexible approach is what makes the difference. These are just some of the ways assertiveness can help your organisation:

How to get your thoughts across in a clear and coherent manner
How to mould your ‘office personality’ and how you wish to be perceived
Knowing the difference between constructive criticism vs. insults
When to hold back and when pushing through makes sense
Using your body language and voice to your advantage
To remain professional at all times, never going beyond what’s acceptable when attempting to establish authority
When you train with Taylor Mason, we teach you how to apply assertive communication skills in your everyday work situations: you will acquire practical techniques which will increase your effectiveness and productivity, and help you to gain control of daily activities.

Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.


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Subjects

  • Communication Training
  • Body Language
  • Voice
  • Influencing Skills
  • Persuasion Skills
  • Delegating Skills
  • Public
  • Assertion Training
  • Assertive Behaviour
  • Assertiveness Training
  • Confidence Training
  • Gain Confidence
  • Assertiveness

Teachers and trainers (1)

Taylor Mason

Taylor Mason

Very Experienced Trainers

All our trainers are experts in their field, most of which have worked for us for some time. From 1-1 coaching to complex change programmes we have the skills and experinece. We cover, Human Resouces, Communicaton Skills, Leadership and Supervision, Microsoft & IT, Sales & Marketing, Personal Development, Health & Safety, Project Management, PA & Office Skills,

Course programme

MODULE 1: Introduction and Course Overview

MODULE 2: Good and Bad Behaviour Types

Learning outcomes:

Understand aggressive, passive, passive-aggressive and assertive behaviour and the effects they have.

Topics covered:
  • The Benefits of Assertiveness
  • Passive behaviour
  • Aggressive Behaviour
  • Passive-Aggressive Behaviour
  • Assertive Behaviour
  • How to Change Your Life
MODULE 3: Recognising and Dealing with Bad Behaviour

Learning outcomes:

Recognise aggressive, passive and passive-aggressive behaviour and know how to deal with them

Topics covered:
  • Recognising and Dealing with Passive Behaviour
  • Recognising and Dealing with Aggressive Behaviour
  • The LEEP Model for Handling Aggression
  • Recognising and Dealing with Passive-Aggressive Behaviour
MODULE 4: Assertiveness and You – An Honest Look at Yourself

Learning outcomes:

Self-reflection – identify what triggers your reactions and recognise the benefits of assertive behaviour.

Topics covered:
  • Self Reflection
  • How Others Perceive You
  • Faulty Assumptions
  • How Being Assertive Will Help You
MODULE 5: Your Inner Voice: Being More Confident

Learning outcomes:The inner dialogue, recognising how our own thinking can positively or negatively affect the way we react to situations.

Topics covered:
  • Your Inner Voice: What Does it Say?
  • Reprogramming Your Inner Voice
  • The Power of Positive Thought
  • Success Generates Success
MODULE 6: Assertive Body Language

Learning outcomes:Understand the importance of how body language can impact on behaviours.

Topics covered:
  • Body Language as Part of Communication
  • Making Sense of Body Language
  • The Nature of Assertive Body Language
  • Demonstrating Assertive Body Language
MODULE 7: Three Steps to Being Assertive

Learning outcomes:Learn a simple three-step process on which you can base all your assertive communication.

Topics covered:
  • Finding the Right Words
  • Guidelines for Assertive Language
  • The Three Step Approach to Being Assertive
MODULE 8: Proven Assertiveness Techniques

Learning outcomes:Be able to use a number of proven techniques such as reflecting, fogging and the broken record can be used in assertive communication.

Topics covered:

Reflecting/Playback

  • Fogging
  • Broken Record
  • Positive and Negative Enquiry
  • Asking for More Time
  • Explaining the Consequences
  • Self-Disclosure
  • The Power of Silence
  • “What If”
  • “What do You Think?”
  • “What Would You Do in My Shoes?”
MODULE 9: Putting Assertiveness into Action

Learning outcomes:

Learn how to negotiate for Win-Win outcomes, say “no” nicely, and make requests that will help you achieve your own objectives

Topics covered:
  • Assertive Negotiating
  • Win-Win Outcomes
  • Saying “No” Nicely
  • Making Requests Assertively
  • Putting Assertiveness Into Action
MODULE 10: Your Personal Action Plan

Assertiveness Training (Public Course)

£ 295 VAT inc.