Assertiveness at Work

"I can recommend Bryan without hesitation as the most effective trainer I have worked with during my 30 odd years in HR/Personnel management. Our continuing engagement of his services is a testament itself" - H.R. DIRECTOR.

ABC Training Solutions come to you!

We do not deliver PUBLIC courses. We come to your company's premises to deliver courses for 1 to 8 (or more) delegates in topics such as supervisory skills, management skills, leadership development, exceptional customer service, telephone techniques, recruitment interviewing, coaching skills, train the trainer, time management, performance management, asssertiveness, appraisal skills, presentation skills and receptionist skills. All you need to do is provide a room to deliver the training.

Duration:1 day, typically 9.30am - 5.00pm but can be flexible to fit into shift patterns of staff

Key Objectives:

At the end of the Assertiveness at Work training course, participants will be able to: -

• Understand what communication actually is and the benefits of improved communication skills.
• Be able to match communication methods to the content of the communication.
• Appreciate own personal communication style in business dealings with others.
• Appreciate the concept of the ‘internal customer’ and understand their expectations.
• Understand how to create an impact with others.
• Know the differences between assertive, aggressive and passive behaviours.
• Understand and practice the 3 steps to assertive behaviour to encourage others to ‘give of their best’ and to produce workable compromises.
• Understand how to develop and maintain rapport through body language and positive words/phrases.
• Demonstrate active listening skills.
• Understand, and be able to apply, a range of influencing techniques.
• Deal confidently with a range of situations at work requiring a degree of assertiveness and influence to promote a ‘win-win’ situation.

Training Course Overview:

Business interactions with others occur almost every minute of the working day. They are all situations in which there is an ‘outcome’ – something gets done, either for you, for the other person(s), or it is mutually beneficial for both. However it is not just WHAT is achieved, it’s HOW you achieve it – how you approach the situation, what words you use, what body language you exhibit, how you influence or persuade the person.

The aim of the Assertiveness at Work training course is for participants to appreciate the role of assertiveness in building relationships at work with a range of internal and external customers. It covers a range of tips, tactics and processes to help the individual adjust their style to promote more ‘win-win’ outcomes.

A variety of training methods are used on the training course, including syndicate and group discussion, exercises, demonstrations and ‘mini skill practice’. A mini exhibition of communication skill books, additional handouts and ‘hints and tips’ sheets will be provided in the training room, for delegates to visit during breaks.

A feature of theAssertiveness at Worktraining courseis the use of a Knowledge/Skill Checklist - a list of the knowledge and skills being developed. The participant self-rates at the start and finish of the day, to establish the extent to which they have benefited from the workshop. This also gives them, and their line manager, further analysis of their strengths, highlighting any further development needs.

Delegates will be supplied with full support documentation, supplied in spiral bound format.

A mini exhibition of interpersonal skill books, additional handouts and ‘hints and tips’ sheets will be provided in the training room, for delegates to visit during ‘down-time’ e.g. at breaks; finishing an exercise before others.

Prior to delivery of the Assertiveness at Work training course, we would host a telephone meeting with you to establish the nature of the delegate’s roles, their strengths and development areas and any areas of the course you would like us to emphasise.

About the Trainer

Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 18 years experience of interpersonal and managerial skills training in commercial and non-commercial organisations. Bryan is a Graduate member of the Chartered Institute of Personnel and Development. Bryan personally delivers all the training.

Bryan travels extensively across the U.K. to deliver training, as well as delivering in local areas such as Worcestershire, Warwickshire, Gloucestershire and the West Midlands.