Assertiveness at Work
Course
In London
Description
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Type
Course
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Location
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Start date
Different dates available
This course is for people who want to build confident and robust working relationships with colleagues and customers. In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.
This course is also offered as inhouse. STL may go to your premises or you can visit our venue in London.
Facilities
Location
Start date
Start date
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About this course
At the end of this two day practical course delegates will be equipped to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 7 years
Subjects
- Assertiveness Training
- Assertiveness in context
- Behaviour triangle
- Submissive characteristics
- Aggressive characteristics
- Triggers
- Body Language
- Planning ahead
- Receiving Feedback
- Assertiveness tools
- Making choices
- Taking Control
- Action planning
Course programme
Assertiveness in context
The behaviour triangle
Submissive / Aggressive characteristics
What is Assertiveness?
Triggers and responses
Assertiveness and us
Our assertive rights
How others see us
Body language
What we say, how we say it
Assertiveness in action
Planning ahead
Saying Yes and No
Giving and receiving feedback
Dealing with manipulation
Assertiveness tools
The work context
Making choices, taking control
Action planning
Assertiveness at Work