Assertiveness at Work

STL

Course

In London

£ 501-1000

Description

  • Start date

    Different dates available

Rated excellent on Trustpilot!

This course is for people who want to build confident and robust working relationships with colleagues and customers. In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.

This course is also offered as inhouse. STL may go to your premises or you can visit our venue in London.

Facilities

Location

Start date

London
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12 Bloomsbury Square, WC1A 2LP

Start date

Different dates availableEnrolment now open
London
See map
2nd Floor, Cruising Association House 1 Northey Street, E14 8BT

Start date

Different dates availableEnrolment now open

About this course

At the end of this two day practical course delegates will be equipped to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.

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Reviews

This centre's achievements

2017

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 7 years

Subjects

  • Assertiveness Training
  • Assertiveness in context
  • Behaviour triangle
  • Submissive characteristics
  • Aggressive characteristics
  • Triggers
  • Body Language
  • Planning ahead
  • Receiving Feedback
  • Assertiveness tools
  • Making choices
  • Taking Control
  • Action planning

Course programme

Assertiveness in context

The behaviour triangle
Submissive / Aggressive characteristics
What is Assertiveness?
Triggers and responses

Assertiveness and us

Our assertive rights
How others see us
Body language
What we say, how we say it

Assertiveness in action

Planning ahead
Saying Yes and No
Giving and receiving feedback
Dealing with manipulation
Assertiveness tools

The work context

Making choices, taking control
Action planning


Assertiveness at Work

£ 501-1000