Assertiveness Workshop Wed

Assertiveness Workshop

• Code:
  TBS-B4519
• Venue:
  Weldon house, Corby Gate Business Park, Corby
• Day/Time:
  Wed 9am - 4.30pm
• Duration:
  1 day
• Start At:
  Wednesday 07 April 2010
• Interview:
  No
• Full Fee:
  £132
• Concession Fee:
  -

Assertiveness Workshop
Content Assertiveness is a management and staff communication skill that helps you feel good about yourself without denigrating the rights and privileges of others. It increases the chances of achieving win/win situations in human transactions that take place every day of our lives. Handled correctly it can motivate and encourage development of appropriate behaviour in any set of given circumstances. Learning objectives · Understand the difference between passive, aggressive and assertive behaviour · Understand the difference between how you see yourself and how others see you · Appreciate the wide and rich variety of assertive techniques · Discover many ways that experts have sought to explain and understand the nature and demands of being assertive · Explain and apply the principles of negotiation · Recognise the importance of non-verbal communication and social skills · Influence people to achieve identified objectives · Reduce resistance and minimise conflict · Know when and how to accept the opinions, values and will of others · Work to achieve a win-win situation Assessment Group work and course exercises designed to underpin the principles and techniques of assertiveness. Assessment Tresham Business Solutions certificate of attendance