Award in Conflict Management

Accredited Premier Training

Short course

In Redruth

Price on request

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Description

  • Type

    Short course

  • Location

    Redruth

  • Duration

    1 Day

To help staff whose work involves the provision services to the public to avoid and manage conflict within the work environment, giving them the tools they will require to understand the concepts of conflict. Suitable for: Aimed at any staff that has direct contact with the public at any level of operations.

Facilities

Location

Start date

Redruth (Cornwall)
See map
South Albany, TR15 2PD

Start date

On request

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Reviews

Course programme

Course Overview

In the licensed trade there has been a steady increase in levels of violence and aggression in recent years much of which has been fuelled by alcohol and drugs. Incidents in the workplace can range from minor problems to very serious incidents involving physical abuse or damage to property.

What topics are covered?

  • The law relating to violence at work
  • Risk assessment
  • Risk reduction
  • Dynamic risk assessment
  • Response to threat
  • The basics of communication
  • Non verbal communication
  • Defusing high risk conflict
  • Support and learning from conflict

Is there an examination?

The examination consists of 30 multiple choice questions.

Availability and application

These courses are run continually - please advise us of your preferred dates.

Some areas may attract subsidies depending on type of course.

See related categories

Award in Conflict Management

Price on request

The best Performance courses

See all

See all