Award in Welcoming Visitors to Destinations

Course overview
The customer service that tourists and visitors receive when arriving at their destination is crucial in helping to create a warm welcome and positive first impression. You will develop an understanding of the role of a customer service representative and how your attitude and behaviour is essential in ensuring that visitors and tourists develop positive lasting impressions and memories of their visit to take home. You will explore the different types of visitors who come to their destination and how these differences should be celebrated as part of a diverse multicultural society. You will develop knowledge of how an open-minded approach is needed to identify appropriate responses to these different needs. You will explore different sources of information about their destinations in order to know which services and resources are available to provide support and guidance to tourists and visitors. You will also investigate the qualities that make an effective customer service representative and the sources of information which can help you to answer the questions and queries of tourists and visitors.
Who is this course for?
This course is ideal for those who work or are planning to work in the travel and tourism industry and wish to develop their skills in customer service. It is also ideal for businesses who wish to upskill their employees in customer service training in view of providing an excellent service for the different types of tourist who visit the destination.
What other experience will I gain?
You'll be taught by professionals in the industry who'll be able to offer all of their advice and guidance.