Balanced Scorecard (Business and Public Sector versions)

Introduction

In today's world of increased competition, globalisation and rapid change strategy has never been more important. Yet research shows (see side bar) that most organisations still fail to execute strategy. Many organisations use management processes and tools that were designed to run yesterday's organisations. The Balanced Business Scorecard is established best practice in an increasing number of commercial, public and not-for-profit organisations. It brings a new approach that makes strategy a continuous process owned not just by top management but by everyone.

The example Balanced Scorecard below is for one strategic theme for a “budget airline”. A relatively quick examination will enable you to gain understanding of their business strategy; how they will track and manage performance, and the strategic programmes that they will put into place to ensure delivery.

Many organisations purport to be using a Balanced Scorecard in reality they only have a set of measures and targets and the cornerstone of a Balanced Scorecard is missing - the strategy map or cause and effect model. We believe that the value of the strategy map is evident from the example Balanced Scorecard.

Training Objectives

This two day training course describes, in detail, how to develop and apply the Balanced Business Scorecard to improving performance in your organisation. Upon completion of the course students will be able to:


Describe the structure and content of a Balanced Scorecard.
Build a Balanced Scorecard for their organisation.
Use a Balanced Scorecard in a management-for-results environment.
Know how to use the Balanced Scorecard to align operational activity with strategy.
Use best practice approaches to overcome obstacles.

Course Content

Three different versions of the training course have been developed to differing requirements of Commercial, Public and Not-for-Profit organisations. Each course covers:

Why use a Balanced Scorecard

Cause and effect
4 Perspectives of a Balanced Scorecard
Strategic themes
Translating strategy into operational objectives
Measurement and target setting
Aligning support functions with the strategy
Divisional, functional and personal scorecards
Balanced Scorecard development process
anaging for results with a Balanced Scorecard
Balanced Scorecard and the Management of Change

Coaching

How often have you left a training course full of enthusiasm to apply your newfound knowledge and then reality imposes self and your good intentions flounder? To help individuals and teams avoid this a minimum of four days of structured coaching are recommended. The coaching is focused on helping the organisation to develop and implement their own Balanced Scorecard. For more details click "coaching" We can also assist you in developing and running internal workshops to develop, agree and implement the components of your Balanced Scorecard, please contact us to discuss your requirements.

Who should attend?

The course is for executives, managers, project managers and team members who want to know more about the Balanced Business Scorecard and how to implement it in their organisation. The maximum number of attendees is 15.