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Homepage › Personal Development Courses › Interpersonal Skills Courses › Other Interpersonal Skills Courses

Be a First Rate Listener At Work

in City Lit (England)

Classes Course

Place:

London

Price:

£995 + VAT Special offers 

Duration:

1 Day

Start:

consult dates and times
See course programme

Requirements:

No prior knowledge required. It involves some sustained listening, reading & many practical acitivities ... see more

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Course objectives:

Listening is essential to good management in working effectively with individuals and teams. It is also an important skill for staff in creating positive relations with their manager and peers, in listening to instructions, and in attending interviews and promotion boards. Good listening is vital for people in professional caring roles, such as social workers, doctors, facilitators and trainers.

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Course details

Type Course Duration 1 Day
Method / place Contact course provider Classes in London where
Course objectives Listening is essential to good management in working effectively with individuals and teams. It is also an important skill for staff in creating positive relations with their manager and peers, in listening to instructions, and in attending interviews and promotion boards. Good listening is vital for people in professional caring roles, such as social workers, doctors, facilitators and trainers.
Requirements
No prior knowledge required. It involves some sustained listening, reading & many practical acitivities requiring concentration along with summarising skills, which the trainer will explain.
Price £995 + VAT
Price details
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Course programme

Be a First Rate Listener At Work
Listening skills What will the course cover? (contents, themes, projects)
Welcome, group agreement, why are you here?
What is listening?
Why listen? Day to day purposes
Terrible and terrific: listening behaviours at work
Effects of good & bad listening at work
Self-assessment: Are you listening?
Who's a good sport? Trainer demonstration of good and bad listening
Communication is two-way: the relationship between speaker & listener
Let's sit down: Sustained listening practice
In the corridor: Listening on the run
Not this again: personal & organisational barriers to listening
Overcoming barriers, creating favourable listening conditions
The skills trio: attending, following, reflecting - the theory explained
The skills trio: practical exercises
Attending skills - body language clues & skills practice
Following skills - enabling the speaker
Reflecting skills - Storytelling: watching for clues
  • Tell me about it: clarifying and summarising

  • listening for facts and feelings: do they mean what they say and say what they mean? Guess what: The skilful art of questioning
    Muddlers and wafflers: how the listener focuses the speaker
    Decisions, decisions: empowering the speaker
    Difference of opinion: listening to an opposing view
    What listens to you? The need for support.
    What can I expect to achieve?
    By the end of the course you should be able to:
    Understand the complex nature of listening
    Recognise my good listening and improve my poor listening habits
    Use the trio of listening skills so I can apply them in my professional life
    Be an active, not a passive, listener
    How will I be taught?
    Fun, practical exercises in plenary, small groups and pairs, as well as individual self-assessments and video. A highly interactive course with much listening practice. Price: £895 for up to 10 delegates

    *Price: £995 for up to 10 delegates
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    On City Lit

    Provider description
    City Lit's Employer Portfolio offers a programme of hand-picked courses, developed in line with demand from employers. The programme is designed to make the most of the wide range of expertise of City Lit's professionally trained tutors and practitioners. Open courses - your staff can attend a session with employees from other organisations. Closed courses - you can request a course to run for your staff only. Bespoke courses - we can tailor-make a course to meet your specific training needs. Assessing your needs City Lit staff are happy to conduct an analysis of your training needs. We can help you decide if you require bespoke training or discuss the best way of delivering our existing programme to your employees, whether with an intensive short course or weekly sessions. Short workshops and taster sessions One to two hour versions of the courses in this guide are available if you want to try a subject out before arranging a full course, or if you find it difficult to release staff for a full day. In some subject areas, a short, intensive session can be enough for your staff to pick up the key skills they need.

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