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Homepage > Personal Development > Communication Skills > Assertiveness

Better Communication Skills At Work - Communication That Delivers Results

in Hemsley Fraser (England)

Classes Course

Place:

London

Price:

£949 + VAT

Duration:

2 Days

Start:

10/11/2008 other dates
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Requirements:

To gain the maximum benefit from the course, you will be sent a pre-course questionnaire to complete

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Hemsley Fraser

Hemsley Fraser is a global innovator and leader in learning and people development. We have the confidence to guarantee the success of our work and help organisations and people to succeed and improve...

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Course details

Type Course Duration 2 Days
Method / place Contact course provider Classes in London where
Suitability Administrators, supervisors and newly appointed team leaders wishing to improve their communication skills with others; face-to-face, in meetings or on the telephone.
Requirements
To gain the maximum benefit from the course, you will be sent a pre-course questionnaire to complete which asks you to consider current expectations. This will help you ....
Price £949 + VAT
Get direct information on how to enrol, venues and availability...

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Course programme

Better Communication Skills At Work - Communication That Delivers Results
Requirements:
To gain the maximum benefit from the course, you will be sent a pre-course questionnaire to complete which asks you to consider current expectations. This will help you set the context of the course and the information you provide will be used on the day as part of the course activities.
What is Effective Communication?

  • Clarifying ho- you wish to portray yourself

  • Exploring ho- you are perceived by others (personal assessment/feedback)

  • Understanding and softening different perceptions and communication barriers
Assessing Relative Difference

  • Ho- to identify hidden emotions and messages through observation

  • Tackling difficult behaviour - effecting a change

  • Ho- to deliver difficult messages and maintain the relationship
Building Rapport - Creating a Productive Relationship

  • Use of questioning - softening the barriers, using the right approach

  • Listening - what to listen for, ho- to discern acceptance or resistance

  • Listening to understand and not just to respond - focus on active listening
Ho- to Influence Others

  • Requirements and process for moving someone from an entrenched position

  • Using and controlling your emotions through words, sounds and presence to create impact

  • Handling difficult situations and delivering difficult messages
Communicating and Presenting a Positive Image

  • Meetings - getting heard, being taken seriously, taking control, getting a decision

  • Understanding the relative impact of phraseology

  • Responding to others' ideas - sharing understanding, support and appreciation
Presenting a Positive Image - Personal Application Plan

  • Projecting a more confident image through improved communication skills

  • Putting communication skills into practice

Testimonial
Rhona Hallaway, Project Co-ordinator Celltech R&D Ltd "This was an excellent course with a well qualified trainer. I learned a great deal about my preferred communication style and those of others which has proved invaluable on my return to work."
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Venues and dates



Where London, 13 Grosvenor Place
When Start: 10/11/2008 Finish: 11/11/2008 See calendar
 
Where London, 13 Grosvenor Place
When Start: 09/12/2008 Finish: 10/12/2008 See calendar
 
Where London, 13 Grosvenor Place
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Where London, 13 Grosvenor Place
When Start: 24/04/2008 Finish: 25/04/2008 See calendar
 
Where London, 13 Grosvenor Place
When Start: 22/05/2008 Finish: 23/05/2008 See calendar
 
Where London, 13 Grosvenor Place
When Start: 17/06/2008 Finish: 18/06/2008 See calendar
 
Where London, 13 Grosvenor Place
When Start: 15/07/2008 Finish: 16/07/2008 See calendar
 
Where London, 13 Grosvenor Place
When Start: 21/08/2008 Finish: 22/08/2008 See calendar
 
Where London, 13 Grosvenor Place
When Start: 18/09/2008 Finish: 19/09/2008 See calendar
 
Where London, 13 Grosvenor Place
When Start: 08/10/2008 Finish: 09/10/2008 See calendar
 
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Course provider details

Provider description
Hemsley Fraser is a global innovator and leader in learning and people development. We have the confidence to guarantee the success of our work and help organisations and people to succeed and improve through our innovative and robust learning solutions.

With a strong UK, European and North American presence and a global network of over 400 professionals, we bring a comprehensive range of people and organisational development capabilities to clients.

In an increasingly competitive environment where your people are often the key differentiator, you need to think beyond the norm and continually raise the level of talent and skills in the organisation. Hemsley Fraser provides learning and development solutions that help clients to become higher-performing organisations.

We develop learning solutions which:

* Help Airbus to build planes more efficiently at the forefront of technological innovation and the customer experience.
* Enable Norwich Union Life to deliver higher levels of customer satisfaction.
* Ensure that MBDA has an organisation wide learning programme, delivered with measurable effectiveness and efficiency and which directly supports its strategy as a global player in its market.
* Creates a large scale management capability to enable Royal Bank of Scotland Group to deliver operational and customer excellence, as one of the largest banking groups in the world.
* Distinguish West Bromwich Building Society as an award winning high performer in its sector, which has been achieved through the commitment of its people.

Our ability to think beyond learning distinguishes our approach and capability to make breakthrough performance a reality.
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