BIIAB Award In gor licences Premises Conflict Management (ACM)
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Simply Conflict Ltd are a well run training company covering all area's of SIA training and hospitality.
APLH, personal licence holders courses.
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Short course
In Chelmsford
Boost your professional career with these new techniques!
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Type
Short course
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Location
Chelmsford
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Duration
1 Day
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Start date
Different dates available
On completion candidates will be able to apply their newly gained knowledge and skills to manage and reduce conflict in their workplace. They will adopt a fresh approach to dealing with aggressive and violent individuals, adopt a proactive approach to preventing conflict and protect themselves better from the unknown risk of violence which occurs in their workplace.
This knowledge will allow them to manage their workplace more effectively and professionally and work towards a productive working environment, free from violence.
Conflict Management and Resolution skills not only allow candidates to manage and resolve aggression and violence in their workplace they also develop confidence and the ability to work effectively in difficult environments.
Candidates who have attended Conflict Management training will be able to transfer these skills from one working environment to another and from one employer to another. Some sectors such as the NHS require all employers to attend Conflict Management training.
Important information
Documents
- ACM group Booking Form.doc
- ACM group Booking Form.doc
Facilities
Location
Start date
Start date
About this course
The qualification is nationally recognised and is designed for:
licensed retailers
assistant managers
relief managers
supervisory/key staff
operating in all types of licensed retail outlet including:
pubs
bars
nightclubs
entertainment venues
hotels
restaurants
off-licences
supermarkets
There are no specific entry requirements for this course. However candidates should notify us if they are under the age of 18.
The BIIAB Award in Conflict Management has been designed to be delivered in one day and includes a short multiple-choice examination. A comprehensive handbook, presented in a easy-to-follow format, supports the qualification and covers all the information needed for the examination. In order to pass the examination 23 out of 30 questions must be answered correctly.
Reviews
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Simply Conflict Ltd are a well run training company covering all area's of SIA training and hospitality.
APLH, personal licence holders courses.
← | →
Course rating
Recommended
Centre rating
Gena Veiga
Subjects
- Conflict Management
- Stress Management
- Body Language
- Risk Management
- Martial Training
- Problem Solving
- Change Management
- Workplace Skills
- Workplace health and safety
- Health Management
- Safety Management
Teachers and trainers (1)
Tari Suwari
Managing director/Tutor
Course programme
Award inAward in Conflict Management (ACM)DurationOne day Summary
● Helps staff to avoid and manage conflict within their work environment
● Designed in conjunction with conflict management specialists in the licensed retail sectorDetailsThis award has been designed in conjunction with conflict management specialists in the licensed retail sector. Incidents of workplace violence can range from the relatively minor problems of people causing nuisance in a premises, for example through unacceptable levels of swearing, to serious incidents involving physical abuse and damage to property.
The BIIAB ACM is designed for people working within the following roles:licensed retailers assistant managers relief managers supervisory/key staff
The BIIAB ACM is designed to enable candidates to understand the following:the responsibilities of both employers and employees in relation to workplace violence under the Health & Safety at Work Act 1974 what is meant by the terms 'risk' and 'hazard', and the causes of workplace violence how to identify and reduce hazards through risk assessment to reduce the likelihood of conflict arising why and how conflict situations can arise, and how to avoid them how to deal with conflict when it has arisen the law in relation to self-defence victim support, and the importance of reporting and recording incidents of workplace violence
BIIAB Award In gor licences Premises Conflict Management (ACM)