BIIAB Award In gor licences Premises Conflict Management (ACM)

Simply Conflict Ltd
In Chelmsford
  • Simply Conflict Ltd

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Important information

  • Short course
  • Chelmsford
  • Duration:
    1 Day
  • When:

On completion candidates will be able to apply their newly gained knowledge and skills to manage and reduce conflict in their workplace. They will adopt a fresh approach to dealing with aggressive and violent individuals, adopt a proactive approach to preventing conflict and protect themselves better from the unknown risk of violence which occurs in their workplace.

This knowledge will allow them to manage their workplace more effectively and professionally and work towards a productive working environment, free from violence.

Conflict Management and Resolution skills not only allow candidates to manage and resolve aggression and violence in their workplace they also develop confidence and the ability to work effectively in difficult environments.

Candidates who have attended Conflict Management training will be able to transfer these skills from one working environment to another and from one employer to another. Some sectors such as the NHS require all employers to attend Conflict Management training.

Important information Venues

Where and when

Starts Location Timetable
The Waterhouse Buiness Centre 2 Cromar Way, CM1 2QE, Essex, England
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Frequent Asked Questions

· Who is it intended for?

The qualification is nationally recognised and is designed for:  licensed retailers  assistant managers  relief managers  supervisory/key staff operating in all types of licensed retail outlet including:  pubs  bars  nightclubs  entertainment venues  hotels  restaurants  off-licences  supermarkets

· Requirements

There are no specific entry requirements for this course. However candidates should notify us if they are under the age of 18.

· Qualification

The BIIAB Award in Conflict Management has been designed to be delivered in one day and includes a short multiple-choice examination. A comprehensive handbook, presented in a easy-to-follow format, supports the qualification and covers all the information needed for the examination. In order to pass the examination 23 out of 30 questions must be answered correctly.

What you'll learn on the course

Conflict Management
Stress Management
Body Language
Risk Management
Martial Training
Problem Solving
Change Management
Workplace Skills
Workplace health and safety
Health Management
Safety Management

Teachers and trainers (1)

Tari Suwari
Tari Suwari
Managing director/Tutor

Course programme

Award inAward in Conflict Management (ACM)DurationOne day Summary

● Helps staff to avoid and manage conflict within their work environment

● Designed in conjunction with conflict management specialists in the licensed retail sectorDetailsThis award has been designed in conjunction with conflict management specialists in the licensed retail sector. Incidents of workplace violence can range from the relatively minor problems of people causing nuisance in a premises, for example through unacceptable levels of swearing, to serious incidents involving physical abuse and damage to property.

The BIIAB ACM is designed for people working within the following roles:licensed retailers assistant managers relief managers supervisory/key staff
The BIIAB ACM is designed to enable candidates to understand the following:the responsibilities of both employers and employees in relation to workplace violence under the Health & Safety at Work Act 1974 what is meant by the terms 'risk' and 'hazard', and the causes of workplace violence how to identify and reduce hazards through risk assessment to reduce the likelihood of conflict arising why and how conflict situations can arise, and how to avoid them how to deal with conflict when it has arisen the law in relation to self-defence victim support, and the importance of reporting and recording incidents of workplace violence