- Short course
Frequent Asked Questions
· Who is it intended for?
The qualification is nationally recognised and is designed for: licensed retailers assistant managers relief managers supervisory/key staff operating in all types of licensed retail outlet including: pubs bars nightclubs entertainment venues hotels restaurants off-licences supermarkets
There are no specific entry requirements for this course. However candidates should notify us if they are under the age of 18.
The BIIAB Award in Conflict Management has been designed to be delivered in one day and includes a short multiple-choice examination. A comprehensive handbook, presented in a easy-to-follow format, supports the qualification and covers all the information needed for the examination. In order to pass the examination 23 out of 30 questions must be answered correctly.
What you'll learn on the course
Workplace health and safety
Teachers and trainers (1)
Award inAward in Conflict Management (ACM)DurationOne day Summary
● Helps staff to avoid and manage conflict within their work environment
● Designed in conjunction with conflict management specialists in the licensed retail sectorDetailsThis award has been designed in conjunction with conflict management specialists in the licensed retail sector. Incidents of workplace violence can range from the relatively minor problems of people causing nuisance in a premises, for example through unacceptable levels of swearing, to serious incidents involving physical abuse and damage to property.
The BIIAB ACM is designed for people working within the following roles:licensed retailers assistant managers relief managers supervisory/key staff
The BIIAB ACM is designed to enable candidates to understand the following:the responsibilities of both employers and employees in relation to workplace violence under the Health & Safety at Work Act 1974 what is meant by the terms 'risk' and 'hazard', and the causes of workplace violence how to identify and reduce hazards through risk assessment to reduce the likelihood of conflict arising why and how conflict situations can arise, and how to avoid them how to deal with conflict when it has arisen the law in relation to self-defence victim support, and the importance of reporting and recording incidents of workplace violence