BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff

The BIIAB ACM helps staff, whose work involves the provision of services to the public, to avoid and manage conflict within their work environment.
This award has been designed in conjunction with conflict management specialists in the licensed retail sector. Incidents of workplace violence can range from the relatively minor problems of people causing nuisance in a premises, for example through unacceptable levels of swearing, to serious incidents involving physical abuse and damage to property.

The BIIAB ACM is designed for:
• licensed retailers
• assistant managers
• relief managers
• supervisory/key staff

operating in all types of licensed retail outlets including:

• pubs
• bars
• nightclubs
• entertainment venues
• hotels
• restaurants
• off-licences
• supermarkets