BPM for Managers and Analysts Overview Training Course
Course
In City Of London
Description
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Type
Course
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Location
City of london
Audience:
Managers who want to make decisions related to BPM, Business Consultants, Business Analysts, Business Process Engineers, System Analysts, Anyone who is involved in analysing and planning Business Processes.
Course Goals:
How to increase productivity and effectiveness
How to increase business process compliance and governance
How to make a business process more agile and enable it for a change
How to increase ability to scale best practices across a changing organization
How to improve communication, cooperation, coordination between teams
How to improve visibility of process pipeline
How to make operational forecasts more accurate
How to increase process throughput
How to minimize cost of inputs by leading the process actors through the process, and reduce high quality, expensive staff
How to make new hire ramp-up faster, by making new hires following the business process documentation
Facilities
Location
Start date
Start date
Reviews
Subjects
- Business Process
- Staff
- Governance
- BPM
- Workflow
- Simulation
- Planning
- Process Improvement
- Quality Training
- Improve Communication
Course programme
Understanding Business Processes
- What is a business process
- Types of business processes
- Unified Modelling Language (UML)
- Business Process Modelling (BPMN)
- Use Cases
- An Incremental Process for Modelling
- Putting the team together
- Integration with the development Life Cycle
- The process improvement Life Cycle and Radical vs. incremental improvement
- Business Use Case Diagrams
- Business Use Cases and Business Actors
- Modelling Hi-level and Group Processes
- Business Process Modelling Workshop (case study)
- System Use Cases
- Mapping Actors and Use Cases
- Mapping Activities
- Mapping Business Scenarios
- Mapping Business Workers
- Mapping the Business Entity Model
- Mapping Workshop
- External factors
- Identifying core and supporting processes
- Setting up improvement targets
- Identifying customers and stakeholders
- Pros and cons of different modelling techniques
- Process model components
- Intro to use case scenarios
- Business objects
- Mapping the workflow
- Interviews and focus groups
- Modelling conditions, triggers, events and business rules
- Levels of abstractions
- Modelling tips and techniques
- Knowing when to stop
- Deciding what and how much to measure
- Measuring customer satisfaction
- Measuring performance
- Measuring efficiency
- Analysing Current Processes
- Identifying value-added activities
- Analysing workflow patterns and constraints
- Dynamic analysis - simulation
- Identifying areas of improvement
- Modelling New Process
- Documenting alternatives
- Integrating performance measurement mechanisms
- Capturing and representing process knowledge
- Managing the modelling process
- Mapping to systems requirements
- Policies and procedures manuals
- Models as tools for change management
- Process management
- Method evaluation and selection and customization
- Modelling and simulation tools
- Workflow management tools
- Intranets and Extranets
- Process and knowledge management tools
BPM for Managers and Analysts Overview Training Course