Brilliant Customer Service

Hertfordshire Chamber of Commerce and Industry

Training

In St Albans

£ 250 + VAT

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Description

  • Type

    Training

  • Location

    St albans

  • Duration

    1 Day

Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Achieve excellence in a customer-focused organisation. Establish the standards, systems and skills that can make every customer, both internal and external, feel special and valued. Make customers feel welcomed and cared for at every contact. Use skills for questioning and listening effectivel. Suitable for: This course is suitable for all staff dealing with customers to raise customer service standards by instructing, equipping and inspiring participants to delight customers at every opportunity.

Facilities

Location

Start date

St Albans (Avon)
See map
234 London Road, AL1 1JQ

Start date

On request

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Reviews

Course programme

A 'special' course

If you want to know how to delight customers at every opportunity and make your job more satisfying in the process, then this is the course for you.

It shows you how to make every customer feel special, using the trainers unique model:

Speed and Time

Personal and Personalised

Expectations - manage and exceed

Competence and Courtesy

Information

Attitude

Long-term relationship and follow-through

More than 5000 people have benefited from this popular course over the last 10 years. Practical and upbeat, this course will make your job much, much easier and more enjoyable, satisfying and rewarding.

The Expert

Graham Roberts-Phelps is Director and founder of a consultancy specialising in providing training in sales, marketing, customer service and personal productivity. His presentational style is both upbeat and very practical, focuses not on theory but very much on what actually works.

See related categories

Brilliant Customer Service

£ 250 + VAT

The best Telephone Skills courses

See all

See all