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BTEC Telephone Skills
- BTEC
- Distance Learning
- 12 Weeks
...requirements to be taken into account when developing customer service. 5 Understand h. Suitable for: Supervisors, Managers, Team Leaders, everyone involved...
Similar training in other typologies
- Short course
- Cambridge
- 1 Day
...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages...
- Training
- Inhouse
- 1 Day
...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional...
- Course
- Redditch
...telephone skills training programme is designed and delivered to your content, level and duration needs. This is a custom-designed workshop that is designed...
- Training
- Torquay
...representing your company in the most positive way? Are they "commercial aware" when speaking with customers or prospects? Are you confident that...
- Course
- Crawley
...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Skills and Training, Telephone Skills...
- Short course
- Exeter
- 1 Day
...best possible image of the company and the individual.*Remember the lasting image of first and last impressions.*Learn valuable listening and questioning...
- Training
- Warrington
- 1 Day
...professional image whilst examining voice control, key stages of the call, controlling the call, and handling difficult situations...
- Short course
- Milton Keynes
- 1 Day
...Benefits · Increased work effectiveness for individuals through better understanding and application of the key responsibilities involved in this job role...
- Training
- Coventry
- 1 Day
...skills to break down communication barriers and respond to the needs of the caller in an engaging manner. First impressions count. This course is designed...
- Course
- Online
...fitting nicely around the working day (or night!). The courses are excellent value for money and provide all the skllls and information that a learner needs...
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
...Our continuing engagement of his services is a testament itself" - H.R. DIRECTOR ABC Training Solutions come to you! We do not deliver PUBLIC courses... Learn about: Communication Training, Customer Service, Customer Care...
- Course
- Sheffield
- 1 Day
...both internal and external - more effectively Content: The advantages and disadvantages of using the phone at work Key telephone skills - listening efficiency levels...
- Training
- Northampton
...sales and communications. Quality and continuous customer service is an essential element for developing relationships with clients. Professional telephone...
- Short course
- Inhouse
- 1 Day
...It is essential that this experience creates the correct first impression. Telephone Call Handling Techniques introduces participants to extremely effective...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
...telephone collection experience. It is an ideal follow on for those who have attended the ICM 'Gettign Started in Telephone Collections' seminar. Course review...
- Short course
- Brighton
- 1 Day
...concepts products or services Timing and duration of calls Handling incoming calls Transferring or calling back Telephone behaviour Awkward callers...
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Very great course overall.
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- NVQ
- Online
...This course examines a number of areas: · Customers within the company · Customers purchasing from outside the company · Changing internal systems to benefit...
...This course examines a number of areas: · Customers within the company · Customers purchasing from outside the company · Changing internal systems to benefit...
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Very great course overall.
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- Short course
- Maidenhead
- 1 Day
...problems and how to communicate on a meaningful and positive level. Establishing rapport How to read a persom Creating an outcome Values and Goals Perceptual...
- Course
- (Wimborne)
- 1 Day
...styles on the ability to persuade and influence others, and it helps participants to develop powerful techniques that work. Level This course is designed...
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