BTEC Telephone Skills

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...requirements to be taken into account when developing customer service. 5 Understand h. Suitable for: Supervisors, Managers, Team Leaders, everyone involved... Learn about: Influencing Skills, Customer Service Skills, Negotiation Skills...

  • BTEC
  • Distance Learning
  • 12 Weeks
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£650
+ VAT
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Taylor Mason Training
BTEC Telephone Skills - Inhouse Taylor Mason Training

...Create a professional image on the telephone Use telephone communication to your advantage and be aware of its limitations Use your voice and language... Learn about: Effective Communication, Oral Communication, Skills and Training...

  • Short course
  • Inhouse
  • 1 Day
  • Flexible
Requirements
  • This course is for residents in England
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£949
VAT exempt
Global Edulink
Diploma in Telephone Skills Training

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Telephone techniques, Negotiation Skills, Customer Care...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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Special Emagister price

£275 £28
+ VAT
dancing lion training & consultancy
BTEC Telephone Collections Training - Inhouse
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dancing lion training & consultancy

...This training programme is typically delivered in English. Translators can be provided at an additional cost. Outcomes: ❖staff who treat the customer fairly... Learn about: Closing Skills, Persuasion Skills, Stress Management...

  • Course
  • Inhouse
  • 2 Days
  • Flexible
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£337
VAT inc.
1 Training
Diploma in Telephone Handling Skills

...the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Dealing With Angry Customers, Handling Customer Complains, Telephone Conversations...

  • Course
  • Beginner
  • Online
  • Flexible
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£130 £19
+ VAT

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Skills and Training, Telephone Skills...

  • Course
  • Crawley
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Price on request