BTEC Telephone Skills

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...requirements to be taken into account when developing customer service. 5 Understand h. Suitable for: Supervisors, Managers, Team Leaders, everyone involved... Learn about: Negotiation Skills, Customer Care, Call Centre...

  • BTEC
  • Distance Learning
  • 12 Weeks
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£650
+ VAT
Similar training in other typologies
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Global Edulink
Diploma in Telephone Skills Training

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Negotiation Skills, Customer Care, Telephone Etiquette...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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£275 £28
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1 Training
Diploma in Telephone Handling Skills

...the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Telephone Customer Service, Caller And Receiver, Telephone Handling...

  • Course
  • Beginner
  • Online
  • Flexible
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£49 £24
BTEC Telephone Skills - Inhouse ProSkill Learning Ltd

...customer will have of your organisation will be created via the telephone, and yet few people have been properly trained in telephone skills... Learn about: Influencing Skills, Persuasion Skills, Negotiation Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...best possible image of the company and the individual.*Remember the lasting image of first and last impressions.*Learn valuable listening and questioning... Learn about: Customer Care, Customer Service Skills...

  • Short course
  • Exeter
  • 1 Day
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£150
+ VAT
Stand & Deliver

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: Essential Telephone Techniques, Telephone techniques, Skills and Training...

  • Short course
  • Inhouse
  • Flexible
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£800
+ VAT

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Telephone Skills, Skills and Training...

  • Course
  • Crawley
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Price on request

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...

  • Short course
  • Inhouse
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Price on request

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Customer Care, Call Centre...

  • Short course
  • Cambridge
  • 1 Day
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Price on request

...manner on the telephone. It is suitable for those who have contact with customers on switchboards. reception, and customer services/ call desks. This course... Learn about: Customer Care, Negotiation Skills, Customer Service Skills...

  • Short course
  • Intermediate
  • London
  • 1 Day
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Price on request
BTEC Telephone Skills - Inhouse Business Enhancement Training

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Persuasion Skills, Call Centre, Negotiation Skills...

  • Training
  • Inhouse
  • 1 Day
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£275
VAT inc.

...of Voice and Language when communicating by telephone. Positive Communication: Using more than just words to convey sincerity and interest. Questioning and Listening Skills... Learn about: Persuasion Skills, Negotiation Skills, Call Centre...

  • Training
  • London
  • 1 Day
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£495
+ VAT

...telephone contact with the public. An intensive one-day inter-active workshop in Telephone Skills OVERVIEW When a customer needs help, they pick up... Learn about: Influencing Skills, Customer Care, Persuasion Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...positive image Customer rapport Responding effectively to customer queries Positive language Effective questioning Proactive solutions Managing objections... Learn about: Persuasion Skills, Customer Care, Customer Service Skills...

  • Training
  • East Grinstead
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Price on request

...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues... Learn about: Customer Care, Call Centre, Negotiation Skills...

  • Course
  • London
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Price on request

...and how to use their voice for maximum potential. 3. Use techniques to help them be more assertive and confident on the phone. 4. Describe some useful... Learn about: Persuasion Skills, Negotiation Skills, Customer Service Skills...

  • Short course
  • Inhouse in Egham
  • 1 Day
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...up calls Understanding needs - Enquiries Handling complaints Complaint avoidance Communication skills Listening skills Emotional control v. technical control... Learn about: Persuasion Skills, Negotiation Skills, Influencing Skills...

  • Short course
  • Inhouse
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Price on request

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...

  • Short course
  • Sittingbourne
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Price on request

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Customer Care, Call Centre...

  • Short course
  • Cambridge
  • 1 Day
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Price on request

...for those who want to enhance their professional career! Everyone required to make or take business calls, particularly those having regular contact... Learn about: Skills and Training, Telephone Skills...

  • Course
  • Distance Learning
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Price on request