BTEC Telephone Skills

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...requirements to be taken into account when developing customer service. 5 Understand h. Suitable for: Supervisors, Managers, Team Leaders, everyone involved... Learn about: Persuasion Skills, Customer Care, Influencing Skills...

  • BTEC
  • Distance Learning
  • 12 Weeks
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£650
+ VAT
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Taylor Mason Training
BTEC Telephone Skills - Inhouse Taylor Mason Training

...Create a professional image on the telephone Use telephone communication to your advantage and be aware of its limitations Use your voice and language... Learn about: Skills and Training, Telephone Skills...

  • Short course
  • Inhouse
  • 1 Day
  • Flexible
Requirements
  • This course is for residents in England
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£949
VAT exempt
Global Edulink
Diploma in Telephone Skills Training

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Negotiation Skills, Time management, Telephone techniques...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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Special Emagister price

£275 £28
+ VAT
dancing lion training & consultancy
BTEC Telephone Collections Training - Inhouse
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dancing lion training & consultancy

...This training programme is typically delivered in English. Translators can be provided at an additional cost. Outcomes: ❖staff who treat the customer fairly... Learn about: Listening Skills, Effective Communication, Verbal Skills...

  • Course
  • Inhouse
  • 2 Days
  • Flexible
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£337
VAT inc.

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Skills and Training, Telephone Skills...

  • Course
  • Crawley
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Price on request
BTEC Telephone Skills - Inhouse ProSkill Learning Ltd

...customer will have of your organisation will be created via the telephone, and yet few people have been properly trained in telephone skills... Learn about: Call Centre, Customer Service Skills, Negotiation Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request