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BTEC Telephone Skills

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  • BTEC
  • Distance Learning
  • 12 Weeks

...requirements to be taken into account when developing customer service. 5 Understand h. Suitable for: Supervisors, Managers, Team Leaders, everyone involved... Learn about: Customer Care, Influencing Skills, Customer Service Skills...


£650
+ VAT
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  • Course
  • Online
  • Intermediate
  • Different dates available
Diploma in Telephone Skills Training

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Negotiation Skills, Time management, Customer Service...

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£275 £28
+ VAT
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  • Course
  • Online
  • Beginner
  • Different dates available
Diploma in Telephone Handling Skills

...the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Telephone Conversations, Caller And Receiver, Customer Satisfaction Level...

Special Emagister price

£49 £24
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  • Course
  • Online
  • Different dates available
  • 1 Day
Improve your telephone manner

...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: Persuasion Skills, Time management, Difficult People...


£20
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  • Short course
  • Inhouse
  • Different dates available

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: types of customers, Communication Model, Essential Telephone Techniques...


£800
+ VAT
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  • Course
  • Crawley

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Telephone Skills, Skills and Training...


Price on request
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  • Short course
  • Inhouse

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...


Price on request
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  • Short course
  • Cambridge
  • 1 Day

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Call Centre, Customer Care...


Price on request
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  • Short course
  • London
  • Intermediate
  • 1 Day

...manner on the telephone. It is suitable for those who have contact with customers on switchboards. reception, and customer services/ call desks. This course... Learn about: Negotiation Skills, Customer Service Skills, Customer Care...


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BTEC Telephone Skills - Inhouse
Business Enhancement Training
  • Training
  • Inhouse
  • 1 Day

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Influencing Skills, Negotiation Skills, Persuasion Skills...


£275
VAT inc.
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  • Training
  • London
  • 1 Day

...of Voice and Language when communicating by telephone. Positive Communication: Using more than just words to convey sincerity and interest. Questioning and Listening Skills... Learn about: Negotiation Skills, Persuasion Skills, Call Centre...


£495
+ VAT
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  • Short course
  • Inhouse
  • 1 Day

...telephone contact with the public. An intensive one-day inter-active workshop in Telephone Skills OVERVIEW When a customer needs help, they pick up... Learn about: Customer Care, Negotiation Skills, Call Centre...


Price on request
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  • Training
  • East Grinstead

...positive image Customer rapport Responding effectively to customer queries Positive language Effective questioning Proactive solutions Managing objections... Learn about: Customer Service Skills, Negotiation Skills, Call Centre...


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  • Course
  • London

...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues... Learn about: Customer Service Skills, Call Centre, Negotiation Skills...


Price on request
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  • Short course
  • Inhouse in Egham
  • 1 Day

...and how to use their voice for maximum potential. 3. Use techniques to help them be more assertive and confident on the phone. 4. Describe some useful... Learn about: Persuasion Skills, Influencing Skills, Customer Service Skills...


Price on request
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  • Short course
  • Inhouse

...up calls Understanding needs - Enquiries Handling complaints Complaint avoidance Communication skills Listening skills Emotional control v. technical control... Learn about: Customer Care, Persuasion Skills, Influencing Skills...


Price on request
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  • Short course
  • Sittingbourne

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...


Price on request
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  • Short course
  • Cambridge
  • 1 Day

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Call Centre, Customer Care...


Price on request
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BTEC Telephone Skills - Inhouse
ProSkill Learning Ltd
  • Short course
  • Inhouse
  • 1 Day

...customer will have of your organisation will be created via the telephone, and yet few people have been properly trained in telephone skills... Learn about: Persuasion Skills, Negotiation Skills, Customer Care...


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  • Course
  • Cardiff (Wales)
  • Different dates available
  • 1 Day

...one needs to understand how they should keep their tone when speaking to customers. This course will help you understand the difference the tone of one’s... Learn about: Listening Skills, Telephone Skills, Communication Training...


£999
+ VAT
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