BTEC Telephone Skills

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  • Telephone Skills
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...requirements to be taken into account when developing customer service. 5 Understand h. Suitable for: Supervisors, Managers, Team Leaders, everyone involved... Learn about: Negotiation Skills, Persuasion Skills, Influencing Skills...

  • BTEC
  • Distance Learning
  • 12 Weeks
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£650
+ VAT
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Taylor Mason Training
BTEC Telephone Skills - Inhouse Taylor Mason Training

...Create a professional image on the telephone Use telephone communication to your advantage and be aware of its limitations Use your voice and language... Learn about: Telephone Skills, Skills and Training...

  • Short course
  • Inhouse
  • 1 Day
  • Flexible
Requirements
  • This course is for residents in England
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£949
VAT exempt
dancing lion training & consultancy
BTEC Telephone Collections Training - Inhouse
3 opinions
dancing lion training & consultancy

...This training programme is typically delivered in English. Translators can be provided at an additional cost. Outcomes: ❖staff who treat the customer fairly... Learn about: Stress Management, Verbal Skills, Negotiation Skills...

  • Course
  • Inhouse
  • 2 Days
  • Flexible
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£337
VAT inc.
Global Edulink
Diploma in Telephone Skills Training

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Time management, Telephone techniques, Customer Service...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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Special Emagister price

£275 £28
+ VAT
1 Training
Diploma in Telephone Handling Skills

...the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Telephone Conversations, Caller And Receiver, Handling Customer Complains...

  • Course
  • Beginner
  • Online
  • Flexible
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£130 £19
+ VAT

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Telephone Skills, Skills and Training...

  • Course
  • Crawley
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Price on request