BTEC Award in Improving Customer Care

BTEC

Inhouse

Price on request

Description

  • Type

    BTEC

  • Methodology

    Inhouse

  • Duration

    1 Day

It is designed for either customer contact or support staff. Suitable for: Staff in any organisation which has customers

Important information

Government funding available

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Course programme

Course Title: BTEC Award in Improving Customer Care

Overview:

This course is aimed at staff in any organisation which has customers. It is designed for either customer contact or support staff.

Course Content:

The course covers:

  • What is customer care
  • Importance of good customer care
  • Identifying internal and external customers
  • Recognising skills and attitudes required for good
    customer care

Methods Used:

  • Power Point/OHP
  • Video
  • Discussions
  • Group Work
  • Course booklet

Venue: Venue to be Agreed

Course Duration: Full Day

Certificate:

At the end of the session, delegates will be issued with a Certificate of Attendance. Following successful moderation of course booklet delegates will be certificated with a BTEC Award in Customer Care

BTEC Award in Improving Customer Care

Price on request