BTEC Award in Improving Customer Care
BTEC
Inhouse
Description
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Type
BTEC
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Methodology
Inhouse
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Duration
1 Day
It is designed for either customer contact or support staff. Suitable for: Staff in any organisation which has customers
Important information
Government funding available
Reviews
Course programme
Course Title: BTEC Award in Improving Customer Care
Overview:
This course is aimed at staff in any organisation which has customers. It is designed for either customer contact or support staff.
Course Content:
The course covers:
- What is customer care
- Importance of good customer care
- Identifying internal and external customers
- Recognising skills and attitudes required for good
customer care
Methods Used:
- Power Point/OHP
- Video
- Discussions
- Group Work
- Course booklet
Venue: Venue to be Agreed
Course Duration: Full Day
Certificate:
At the end of the session, delegates will be issued with a Certificate of Attendance. Following successful moderation of course booklet delegates will be certificated with a BTEC Award in Customer Care
BTEC Award in Improving Customer Care