BTEC Level 2 Award in Vehicle Immobilisation

Vehicle Immobilisation ('Wheel Clamping')

BTEC Level 2 Award in Vehicle Immobilisation

The Vehicle Immobiliser (Wheel Clamping) has had bad publicity over the years however it is an essential requirement for many establishments that have difficulty with car park enforcement. Our dedicated trainer is both highly experienced in this field and also other aspects of parking enforcement. By passing on first hand experience of the industry requirements we have been able to highlight the importance of professionalism within this sector which can often be extremely diverse and rewarding.

Who is the course for?

For those currently working, or wishing to begin work as a vehicle immobiliser (wheel clamper) On successful completion of the course and passing the required examinations delegates will be able to apply for an SIA licence to work as a vehicle immobiliser (wheel clamper).

What are the entry requirements?

There are none however basic levels of English literacy and numeracy are assumed. You must also be able to provide proof of Identification and proof of address as per SIA guidelines.

What does the course involve?

Delegates must complete and pass both units 1 and 2 as outlined below. Success will achieve a level 2 award in Vehicle Immobilisation and allow delegates to apply for their SIA licence.

Unit 1 Roles and Responsibilities

Introduction to wheel clamping and removals

Introduction to the legislation relating to vehicle immobilising (Private Security Industry Act 2001) and the tools used to immobilise a vehicle

Signs, lines and enforcement vehicles

Vehicle registration marks

Health and Safety

When to clamp and when to remove vehicles

Vehicle tow away

Completing paperwork

Practical case studies (clamping, removal and paperwork)

Use of photography

The payment process

Procedures for start and end of shift

Radio operations

Discretionary parking Standards of individual behaviour for vehicle immobilisers and customer care

Equal Opportunities

Appeals.

Unit 2 Communication and Conflict Management

Introduction to Communication Skills and Conflict Management

Self Awareness

Avoiding Conflict

Effective Communication and Customer Service Skills

Recognising High Risk Conflict

Resolving Conflict

Learning from Conflict