Building Effective Communication Skills

Overview

The aim in communication is to understand and to be understood. So, with this two-day programme, you use a variety of tools and techniques to develop an understanding of group dynamics and improve your communication skills.

Who should attend

Anyone working with groups or teams who wants to achieve optimum results from work situations that involve other people.

Course objectives

Course objectives

By the end of this highly practical programme, you will be able to:

> Identify your personal style and how it impacts on your communication

> Develop your communication skills in face-to-face situations and over the telephone

> Identify and overcome the barriers to effective communication

> Adapt your personal communication style to suit different situations and audiences and build a positive image

Course content

Understand what Effective Communication is

> Being aware of your communication style and how others perceive you

> Understanding the barriers to effective communication

> Analysing how your characteristics impact on the way you communicate

> Identifying the communication style of others

> Adapting your style to that of others and different situations

Understand the Process of Communication

> The characteristics of a good communicator

> Defining verbal and non-verbal communication: body language and voice

> The principles of successful written communication

> Identifying the essentials of communication

> Learning the process of communication

The 4 Pillars of Communication

1. Preparation and structure

2.The role of rapport and second positioning

3. Style and delivery

4.Maintain assertiveness in stressful situations

Develop the 3 Golden Rules of Face-to-Face Communication

1.Using your eyes to establish the first contact

2.Working your body language

3. Practising silence and developing listening skills

Develop the 3 Golden Rules of Telephone Communication

1. Speaking clearly with articulation

2. "Smile when you dial"

3. Checking understanding

Identify the Barriers to Communication

> Learning from examples of failed communication

> Identifying the emotional forces that influence the process

> Overcoming the barriers through indispensable techniques

Build Effective Communication Skills

> Developing your capacity to be positive:

- introduction to Interior Positive Attitude (IPA)

- how to create and project a positive image

> Identifying the key message and the needs of the audience

> Developing your personality to build rapport more easily and successfully

> Practising persuasion techniques to feel more confident in dealing with others

> Handling misunderstandings