Business Administration & Customer Service Diploma Level 3

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Course

Distance

£ 620 + VAT

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Distance Learning

  • Class hours

    400h

  • Duration

    12 Months

  • Start date

    Different dates available

The Business Administration Diploma course, requires you to obtain detailed knowledge, skills and understanding within a relevant field. This course demonstrates team leading and specialist technical skills with competence in communication, problem solving and applied teamwork. Example job roles for this level can include Personal Assistant, Secretary and Administration Clerk. The course effectively is about communicating.

It covers three areas, all central to the administrative role, these are:

• Organising skills
• I.T. skills
• People skills

Important information

Documents

  • Business Administration & Customer Service Diploma Level 3.pdf

Government funding available

Facilities

Location

Start date

Distance Learning

Start date

Different dates availableEnrolment now open

About this course

You do not need any prior learning knowledge or experience to take this course. This course is openly available to anyone who wishes to take part in a highly rewarding home study course, although you would be expected to have a reasonable standard of literacy.

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.

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Subjects

  • Personal Assistant
  • Secretary
  • Communication Training
  • Teamwork
  • Team Training
  • Problem Solving
  • Monitoring
  • Customer Service Skills
  • Business Administration
  • Customer Service
  • Business and Administration
  • Business

Teachers and trainers (1)

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Distance Learning Provider

A Distance Learning Course is the ideal way to gain a qualification without having the worry of trying to fit your studies around your everyday life. You can complete your studies in your own time and we are on hand seven days a week to help you plan your future.

Course programme

    • Business Administration
    • Module 1: Working effectively with other people
    • Module 2: Carrying out your responsibilities effectively
    • Module 3: Work within your business environment
    • Module 4: Health and Safety
    • Module 5: Managing customer relations
    • Module 6: Storing, retrieving and archiving information
    • Module 7: Using IT effectively to exchange information
    • Module 8: Operating Office Equipment

  • Customer Service
  • Module 1: Understanding customer service
  • Module 2: Knowing the customer service rules
  • Module 3: Making customer service personal
  • Module 4: Improving the customer relationship
  • Module 5: Monitoring and solving customer service problems
  • Module 6: Processing customer service complaints
  • Module 7: Working with others to improve customer service
  • Module 8: Promoting continuous improvement in customer service
  • Module 9: Developing customer service skills

You must successfully complete a series of activities and assessments. Once all assessments and activities have been completed satisfactorily, you will then be awarded your certificate. The good news is, there is no final exam.

Additional information

Please note that the total cost of this course is usually £745.00.  If you enrol online today and pay in full,  we will apply a discount to the checkout  meaning you will only pay £620.00.

See related categories

Business Administration & Customer Service Diploma Level 3

£ 620 + VAT

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