Business and Administration

Train to Gain NVQs are available free of charge to all employees aged 19-64 that do not already have a full Level 2 qualification.

This NVQ is ideal for employees working in an office environment.

The following two core units are compulsory - covering the areas essential for success in this work:

• Carry out your responsibilities at work
• Work within your business environment

Tailor your course to your experience and skills with a choice of three units from the following:

• Ensure your own actions reduce risks to health and safety
• Manage customer relations
• Manage diary systems
• Organise business travel and accommodation
• Deal with visitors
• Process customer financial information
• Operate credit control procedures
• Store, retrieve and archive information
• Use IT systems
• Use IT to exchange information
• Word Processing software
• Spreadsheet software
• Database software
• Presentation software
• Specialist or bespoke software
• Use a telephone system
• Operate office equipment
• Prepare text from notes
• Prepare text from shorthand
• Prepare text from recorded audio instruction
• Produce documents
• Work effectively with other people