Business Operations and Lean Management (Level 3)

• Explain the role of Operations Management within various different kinds of organisation
• Describe how Operations Management has become crucial to organisations’ success in the modern world
• Demonstrate how the concept of the value chain applies to a variety of different kinds of organisation
• Give examples of the impact good operations management can have on organisational effectiveness

• Justify why the role of the Operations Manager is fundamentally changing
• Explain why effectively managing people is crucial to operations management
• Explain how teams can enhance the operations function

Unit 3: Products and Services

• Explain the relationship between marketing and operations
• Justify the need for flexible approaches to product and service design
• Describe key principles in product and service design
• Define and utilise the concept of value analysis

Unit 4: Operational Processes in Context

• Ordering products and services.
• Explain the relationships between value chains, supply chains and logistics
• Demonstrate best practice in selecting and working with suppliers and providers
• Describe the options available in designing processes
• Explain the importance of controlling the value chain

Unit 5: Efficiency and Effectiveness in Operations

• Describe how operations managers can assess the efficiency and effectiveness of their operations
• Explain how best practice organisations manage their operations
• Identify a range of cost-reducing methods that can be applied to operations
• Define and explain lean synchronisation

Unit 6: Quality, Improvements and Change

• Define what quality means and how to measure it
• Explain operational risk and how to manage it
• Demonstrate how Operations Managers deal most effectively with the complexity of modern organisations
• Explain why and how organisations adopt a continuous improvement approach to operations