Business Services - Customer Services (Level 2) Apprenticeship

In order to achieve a full Apprenticeship you must successfully complete the different parts of the framework over 12 to 15 months. This consists of sector related industry qualifications. Competence qualification Level 2 NVQ Certificate in Customer Service Mandatory Units Communicate using customer service language Follow the rules to deliver customer service Optional Units Impression and Image Delivery Handling Problems Development and improvement Knowledge qualification Level 2 BTEC Certificate in Customer Service To complete the following three units Understanding Good Customer Service Delivering Effective Customer Service Planning for Self Development in Customer Service Functional Skills qualifications Level 1 Functional Skill in English Level 1 Functional Skill in Maths Employment Rights and Responsibilities Personal Learning and Thinking Skills Apprenticeships give you the opportunity to work for a real employer, earn a real salary and gain a real qualification whilst gaining valuable workplace skills and experience. All apprentices must be employed and working in a role that meets the competence requirements of the framework. Our experienced, qualified staff will support your staff to achieve their framework. Search and apply online for our current vacancies https://leedscitycollege.justapply.uk or alternatively you can complete the online application form or e-mail a copy of your cv to the Apprenticeship Recruitment Team.